Team Leader, Auto

Definity; Montreal (administrative region); Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading insurance company is seeking a Team Leader for Auto Claims in Montreal. You will manage a team of claims experts, supervise and coach members to enhance performance, and ensure high-quality service for policyholders. Ideal candidates will have 3-5 years of claims experience, an AMF 5A license, plus strong communication and leadership skills. This position offers a hybrid work schedule, employee incentives, and a commitment to inclusive practices.

Benefits

Company share ownership program

Paid volunteer days

Educational resources and tuition assistance

Wellness and recognition programs

Discounts on products and services

Qualifications

• 3 to 5 years of experience in claims management.
• AMF 5A license and at least 1 to 2 years of management experience.
• Natural leadership skills with an ability to inspire others.

Responsibilities

• Supervising and coaching team members to maximize performance.
• Ensuring exceptional customer service while maintaining quality.
• Monitoring service levels and file quality for claims.

Skills

Strong communication skills

Analytical skills

Organizational skills

Negotiation skills

Interpersonal skills

Bilingualism (French and English)

Education

Relevant college diploma or CIP designation

Job description

Team Leader – Auto Claims

As a leader of a team of claims experts, you will play a strategic role in managing residential and commercial claims.

What To Expect In This Role

• Supervising, coaching, and developing your team members to maximize their performance and professional growth.
• Ensuring exceptional customer service to our policyholders, while maintaining quality and compliance standards.
• Overseeing individual and team performance, providing ongoing and constructive feedback, and ensuring adherence to internal policies.
• Actively participating in the selection, training, and evaluation of employees, while identifying development opportunities.
• Monitoring service levels and file quality, ensuring appropriate reserves for claims.
• Contributing to continuous process improvement and acting as a change agent within the organization.

What You Bring

• 3 to 5 years of experience in claims
• AMF 5A license and at least 1 to 2 years of management experience.
• Strong communication, organizational, analytical, negotiation, and interpersonal skills.
• Relevant college diploma or CIP designation.
• Natural leadership, with the ability to inspire and guide others.
• Professionalism, empathy, and resilience during peak periods.
• Bilingualism (French and English), both spoken and written.

We also value potential.

If you don’t meet all the criteria but see yourself in this role, don’t hesitate to show us why in your application.

High degree of proficiency with English and French required to service customers, both internal to the company and external, across Canada.

What’s in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [e-mail].

This role requires successful clearance of background checks (including criminal checks and leadership references).

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.