Team Lead (Store Supervisor)

Activate Games; Regina; On-site; CAD 45,000 - 60,000; Full time

Job summary

A tech company in Canada is seeking a Customer Operations Lead to manage customer interactions and oversee staff. Responsibilities include resolving issues, training new employees, and maintaining facility operations. The ideal candidate celebrates customer success and works effectively in a team. This position offers competitive wages and various perks in a fun workplace environment.

Benefits

Competitive wage

Benefits package

Paid time off

Casual dress

Employee discount

Fun and dynamic work environment

On-site parking

Qualifications

• 1-2 years of previous experience in a similar role is preferred.
• Must be able to work day/evening/weekend shifts.
• Ability to work various shifts starting as early as 8 am and ending at 1 am.

Responsibilities

• Answer phones and emails, resolve customer complaints.
• Train new employees and oversee staff tasks.
• Maintain inventory and communicate needs to the Store Leader.

Skills

Customer relations

Proficiency in MS Office

Engaging communication

Team collaboration

Use of hand and power tools

Job description

Overview

Activate is a technology company building interactive gaming facilities across Canada, US, and into global markets. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. To learn more about us, click here and follow us on Instagram and Facebook @activategames.

Responsibilities

• Customer and Store Operations
  • Responsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them
  • Responsible to perform overrides at check-in, completing daily cash out sheets accurately, creating and receiving invoices, and taking payments
  • Resolve customer complaints and escalate to the Store Leader as required
  • Effective communication to their team and customers of the status of the facility including each room to ensure the best customer experience
  • Aware of all Activate Programs, ensure they are applied in compliance with company standards
• People Leadership
  • Train new employees, lead with knowledge, maintaining a key focus on customer success
  • Coach and foster relationships with incoming potential customers, existing employees and management
  • Oversee staff and delegate tasks; supporting them throughout the scheduled shift
  • Facilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate values
• Maintenance and Inventory
  • Understand and assess maintenance requirements related to inventory management and componentry
  • Maintain the rooms by delegating cleaning, painting, and any required maintenance
  • Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader
  • Identify maintenance needs and work with Store Leader on provisioning appointments when necessary, keep updated and accurate notes of related activities

Qualifications

• 1-2 years of previous experience in a similar role is preferred
• Must be able to work day/evening/weekend shifts
• Proficiency in MS Office and related software
• Strength in engaging customer relations
• Proficient in the use of hand and power tools
• Demonstrated collaborator and able to work with teams
• Ability to work various shifts starting as early as 8 am and ending at 1 am is required
• Previous experience overseeing a team of 10+ is an asset

Perks

• Competitive wage
• Benefits package
• Paid time off
• Casual dress
• Employee discount
• Fun and dynamic work environment
• On-site parking

Successful completion of a criminal record check is a condition of employment for this position.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact [e-mail] which is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.