Team Lead - Select

Gallagher; Halifax; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading insurance firm in Halifax is seeking a Team Lead in Client Solutions to supervise brokers and drive client service excellence. This hybrid role requires a minimum of 5 years in Commercial Insurance with strong people management skills. Candidates should hold an active Broker's License and adapt well to a dynamic environment. Competitive salary and extensive benefits offered.

Benefits

Flexible medical & dental coverage

Retirement savings with company match

Employee Stock Purchase Plan

Paid sick and personal days

Qualifications

• Active Broker’s License with maintained continuing education.
• 5+ years of experience in Commercial Insurance Brokering or Underwriting.
• Prior experience in people management preferred.

Responsibilities

• Supervise Client Service Brokers and support their growth.
• Ensure full utilization of systems within the Commercial Department.
• Provide compliance and performance reporting.
• Recruit and train new service staff.
• Oversee policy transactions and daily postings.

Skills

Leadership

Communication

Dynamic Environment Adaptability

Technical Savvy

Education

Secondary School Diploma

College or University Degree

Tools

EPIC

Job description

Overview

Join Our Team as a Dynamic Team Lead in Client Solutions! Are you ready to take your leadership skills to the next level and make a significant impact in the world of insurance? As a Team Lead on the Client Solutions team at Gallagher, you'll be at the forefront of driving excellence and innovation within our Select client service team. Your leadership will directly influence key business outcomes, including client retention and satisfaction, while ensuring our team consistently surpasses Gallagher's service goals. This is a hybrid role requiring you to work in-office at least three times per week.

How you'll make an impact

• Team Development: Supervise and nurture the growth of Client Service Brokers, ensuring they thrive in their roles.
• System Utilization: Ensure full utilization of all systems within the Commercial Department by all team members.
• Client-Driven Service: Uphold the Client Driven Service Model, ensuring staff adhere to its principles.
• Hiring & Training: Assist in recruiting new service staff and implement comprehensive training programs for successful onboarding.
• Performance Reporting: Provide weekly reports on staff performance, highlighting successes, challenges, and solutions.
• Compliance & Standards: Ensure underwriting practices are understood, reinforced, and compliant with policy changes and renewals.
• Workflow Optimization: Monitor and adjust workflow and service standards to maintain peak efficiency.
• Carrier Liaison: Serve as the first point of contact for insurance carrier service issues and procedural changes.
• Transaction Supervision: Oversee the processing of policy transactions and daily postings.

About you

• Broker’s License: Active and in good standing, with ongoing maintenance of continuing education hours.
• Experience: 5+ years in Commercial Insurance Brokering or Commercial Property Underwriting.
• Education: Secondary School Diploma required; College or University Degree strongly preferred.
• Leadership Experience: Prior people management experience will be given priority.
• EPIC Experience: Familiarity with EPIC is an asset.
• What Makes You Successful:
  • Natural Leader: Your innate leadership skills shine as you guide and foster team growth, making a tangible impact on the business.
  • Effective Communicator: Strong communication and interpersonal skills enable you to build deep relationships and collaborate at all organizational levels.
  • Thrives in Dynamic Environments: You excel in fast-paced settings, prioritizing effectively to align the team with strategic goals.
  • Tech-Savvy: Your ability to effortlessly learn new systems, tools, and processes sets you apart.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. The minimum core benefits you’ll get depend on your job level; these benefits may improve over time:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD&D Insurance options
• Retirement savings including RRSP with company match, TFSA, pension and more
• Employee Stock Purchase Plan
• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Employee education recognition program
• Employee referral bonus program