Team Lead-Retail

Roots; Medicine Hat; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading retail brand is seeking a Team Lead to support store operations and motivate the sales team. This role involves ensuring exceptional customer service, coaching team members, and contributing to store efficiency. Ideal candidates will have retail experience and strong leadership skills, with a passion for customer service.

Qualifications

• 1+ years of retail apparel experience; luxury retail experience is a plus.
• Proven leadership in sales teams and peer recognition as a leader.
• Flexible availability for shifts, including weekends and holidays.

Responsibilities

• Support store operations and motivate the sales team to exceed goals.
• Build brand loyalty through product knowledge and customer-focused culture.
• Coach team members on customer service fundamentals.

Skills

Leadership

Organizational skills

Problem-solving

Customer service

Tools

POS management

Job description

WHY JOIN ROOTS?

Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are interested in retail and fashion, enjoy challenges, and share our vision for a safer, cleaner, healthier planet. Our success relies on our people, and Roots offers growth opportunities for all team members. We encourage everyone to ‘spread their roots’.

WHAT WE’RE LOOKING FOR
The Team Lead supports store operations and motivates the sales team to exceed goals. Reporting to the Store Manager, they assist in coverage during absences and model exceptional customer service to foster a positive in-store environment.

Qualifications:

• 1+ years of retail apparel experience; luxury retail experience is a plus
• Proven leadership in sales teams and peer recognition as a leader
• Experience with POS management, banking procedures, and reporting
• Strong organizational and problem-solving skills
• Passion for delivering excellent customer experiences
• Self-motivated and collaborative
• Flexible availability for shifts, including weekends, holidays, and closing shifts

THE IMPACT YOU’LL HAVE

• Build brand loyalty through product knowledge and a customer-focused selling culture
• Work with management to implement strategies that improve results and store operations
• Contribute ideas to enhance productivity and efficiency
• Assist with onboarding and training new associates
• Coach team members on customer service fundamentals and provide feedback
• Handle customer service issues effectively
• Delegate tasks to maximize store efficiency
• Provide performance feedback to management
• Ensure scheduled breaks and adherence to policies
• Maintain open communication on the sales floor
• Perform opening/closing procedures and inventory duties as assigned

SOUND LIKE YOU? APPLY NOW! We appreciate all applicants, but only those most qualified will be contacted.