Team Lead-Retail

Roots; Barrie; On-site; CAD 40,000 - 55,000; Full time

Job summary

Une opportunité captivante pour devenir Team Lead dans un environnement de vente au détail dynamique. Le candidat idéal possède des compétences en leadership, une passion pour le service à la clientèle, et l'expérience nécessaire pour motiver une équipe. Rejoindre Roots, c'est contribuer à une culture organisationnelle axée sur l'excellence et l'innovation, tout en façonnant l'avenir de l'entreprise.

Qualifications

• 1+ ans d'expérience dans un environnement de vente au détail.
• Capacité prouvée à diriger une équipe de vente.
• Disponibilité pour des horaires variés, y compris les week-ends et les vacances.

Responsibilities

• Assister les gestionnaires dans l'onboarding et la formation des nouveaux associés.
• Coacher les associés sur les fondamentaux du service à la clientèle.
• Superviser et déléguer les tâches à l'équipe pour maximiser l'efficacité du magasin.

Skills

Leadership

Service à la clientèle

Organisation

Résolution de problèmes

Tools

Gestion POS

Job description

WHAT WE’RE LOOKING FOR?

The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional, and positive in-store experience for customers and employees.

To be successful, you’ll need to possess:

• 1+ years of related experience in a retail apparel environment; luxury retail experience is a plus;
• Proven ability to successfully lead a sales team; viewed as a leader among peers;
• Proven experience with POS management, daily banking procedures, and submitting timely reports;
• Strong organization and problem-solving skills;
• Passion for upholding an exceptional customer experience;
• Ability to collaborate with others and be self-motivated;
• Availability for varied weekly shifts, including weekends, closing, and holidays.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Demonstrating a customer-obsessed selling culture and building brand loyalty through excellent product knowledge;
• Partnering with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;
• Contributing ideas and solutions to the leadership team that result in increased productivity and improved store operations;
• Assisting store management in conducting new associate onboarding and training;
• Coaching associates on customer service fundamentals and providing positive feedback;
• Assisting in resolving customer service matters;
• Overseeing and delegating tasks to the team to maximize store efficiency;
• Communicating individual and team performance feedback to store management;
• Ensuring the team receives scheduled breaks and meal periods;
• Creating an open outward communication environment on the sales floor;
• Ensuring adherence to all company policies, procedures, and guidelines;
• Performing opening and closing procedures, and any inventory duties as directed.

WHY JOIN ROOTS?

Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are interested in retail and fashion, enjoy challenges, and share our vision for a safer, cleaner, healthier planet.