Team Lead (Full-Time)

Follett; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player seeks a dedicated individual to join their team in a dynamic retail environment. This role involves working closely with management to ensure merchandise is received, priced, and stocked effectively to meet customer needs. You will play a vital role in training team members and ensuring compliance while acting as a leader on duty. If you thrive in a fast-paced setting and are passionate about providing excellent customer service, this opportunity is perfect for you. Join a supportive team where your contributions will drive sales and enhance customer satisfaction.

Qualifications

• 1-3 years of relevant experience required.
• Basic computer skills needed for document creation and email.

Responsibilities

• Assist with receiving, pricing, and stocking merchandise.
• Act as leader on duty and respond to customer concerns.

Skills

Customer Service

Team Leadership

Basic Computer Skills

Flexibility

Education

Associate's Degree or equivalent

Job description

Description

Position Overview

This position works closely with the Department Manager(s) or Store Manager to receive, price, and stock merchandise to meet the needs of the store's customers and drive sales and profits. Assist Team Members with completing the work within the store. Ensures all team members receive the appropriate training and education, including ongoing compliance training. Acts as leader on duty, responding to customer and team member concerns in the absence of the Store Manager, as well as opening and closing the store and ensuring all bookstore property and team members are safe and secure.

Follett Higher Education is a drug-free workplace environment.

Pay Range

$12.00-$24.33/hour

Qualifications

• 1-3 years of relevant experience.
• Associate's Degree or equivalent preferred.
• Able to consistently walk and stand, lift 25-50 pounds, and move merchandise using proper equipment.
• Basic computer skills, including the ability to create and save text documents and to create and send emails.
• Willingness to work a flexible schedule, including evening and weekend hours.