Team Lead, Digitization (18 Month Contract)

Jace Holdings Ltd.; Stellarton; Hybrid; CAD 100,000 - 125,000; Full time

Job summary

A leading Canadian grocery retailer is seeking a Team Lead for Digitization to oversee the EDI team in Stellarton, Nova Scotia. The role requires a minimum of 5 years of experience and offers a competitive compensation package. Candidates must possess strong leadership skills, exceptional communication abilities, and proficiency in tools like Microsoft Excel and SAP. The position adopts a hybrid work model, requiring in-office presence three days a week.

Qualifications

• Minimum 5 years’ professional work experience in related fields.
• Previous supervisory or people management experience is preferred.
• Organized with the ability to manage and prioritize multiple tasks.

Responsibilities

• Manage day-to-day activities of the EDI / Digitization team.
• Lead and inspire the team to deliver exceptional customer service.
• Monitor internal and external business information and assess impact.

Skills

Exceptional interpersonal and communication skills

Strong customer service orientation

Analytical skills

Critical thinking

Problem solving

Decision-making skills

Ability to delegate and manage workload

Ability to lead and motivate a team

Education

Post-secondary education in a related area

Tools

Microsoft Excel

SAP

Job description

Overview

Team Lead, Digitization (18 Month Contract) – Sobeys Inc., Canada. Location: Stellarton, Nova Scotia. Travel: 0 - 10%. Job Type: Full-Time. Requisition ID: 192059. Career Group: Corporate Office Careers. Job Category: Finance Supply Chain & Backstage.

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact. Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. We are a family nurturing families. Sobeys is a proudly Canadian company with banners including Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores, and more.

Responsibilities

• Manage day-to-day activities of the EDI / Digitization team.
• Manage a group of teammates.
• Enable effective and efficient processing of all transactions within the function through scheduling and organization of workflow.
• Lead and inspire the team to consistently deliver exceptional customer service, ensuring every interaction meets or exceeds customer expectations.
• Approve, implement, and enforce efficient and effective best-practice processes.
• Provide guidance and support to staff in root cause analysis and the sustained resolution of all escalated issues related to department processes.
• Ensure overall quality of service, retention, continuity, risk mitigation and management of any service offered.
• Lead or participate in the financial analysis of business initiatives and apply business and financial expertise to assist in resolution of complex issues.
• Monitor internal and external business information and assess impact on processes.
• Serve as business partner for the area of responsibility with analysis, guidance, and recommendations for new business activities and impacts.
• Foster an environment that encourages employee engagement and motivates team members to perform at their best.
• Identify development needs and provide coaching, support and direction in terms of on-the-job learning and formal training to create development plans that address gaps.
• Lead by example in personal career development and pursuing opportunities to increase knowledge and skills.
• Foster a coaching and mentoring culture within the team and support staff development.
• Support Sobeys talent management succession planning by identifying high-potential employees and creating action plans aligned to needs.
• Foster a culture of continuous improvement and recognize team contributions for innovative ideas.

Qualifications

• Minimum 5 years’ professional work experience in related fields (Business, Accounting, Finance, Technology, Data, etc.).
• Post-secondary education in a related area.
• Exceptional interpersonal and communication skills with strong customer service orientation.
• Previous supervisory or people management experience is preferred.
• Ability to positively lead and motivate a team and hold them accountable to deliverables.
• Proven ability to navigate complex situations and have difficult conversations.
• Ability to delegate and manage department workload effectively.
• Ability to quickly learn, understand, and adapt to the technical intricacies of a process.
• Strong analytical, critical thinking, problem solving, and decision-making skills.
• Organized with the ability to manage and prioritize multiple tasks while meeting deadlines.
• Proficient in Microsoft Office, including Excel.
• Experience working in a complex organization; experience with operations and/or merchandising functions is preferred.
• Experience with SAP or other ad-hoc systems is an asset.
• Experience in EDI or working with suppliers and invoices is a strong asset.

Work Model and Compensation

At Sobeys we require our teammates to adhere to a hybrid work model with presence at one of our office locations at least three days per week.

We offer a competitive compensation package, which varies by role. Salary estimates shared by other sites are not provided by Sobeys and are not a indicator of actual compensation. We consider location, experience, skills, internal equity, and market conditions to determine compensation for selected candidates.

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.