TD Bank Jasper Customer Experience Associate

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading financial institution is seeking a Customer Experience Associate for part-time employment in Jasper. This role involves processing financial transactions, understanding and resolving customer needs, and promoting banking solutions. Ideal candidates should have a high school diploma, strong communication and organizational skills, and experience in customer service. The position offers a wage range of $22.50 - $28.33 hourly, making it an excellent opportunity for individuals looking to grow their career in finance.

Qualifications

• Advanced English skills are required.
• High School diploma and/or relevant experience preferred.
• Strong administration and organizational skills are necessary.

Responsibilities

• Process financial transactions accurately.
• Understand customer needs and recommend solutions.
• Achieve business objectives and promote banking solutions.

Skills

English Fluency (Advanced)

Administration skills

Organizational skills

Time-management skills

Customer experience skills

Education

High School diploma (or equivalent experience)

Tools

MS Office (Word, Excel, Outlook)

Job description

TD Bank Jasper Customer Experience Associate

Anticipated Start Date: January 2026

Employer: TD Bank

Position Details: Number of Positions Available: 1, Position Type(s): Part‑Time, Position Duration: Permanent, Staff Accommodation: No, Wage Range: $22.50 - $28.33 Hourly

Job Overview

• Process financial transactions such as deposits, withdrawals, and bill payments in accordance with operating procedures, industry regulations, and TD’s Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions that meet those needs while exercising discretion with confidential matters.
• Respond to and resolve customer concerns using standard procedures, escalating non‑standard activities as necessary.
• Achieve goals and business objectives by promoting banking solutions and completing business processes on time and accurately.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up to date on routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunities exist to achieve operational excellence.

Position Requirements

• English Fluency Level: Required for position (Advanced).
• High School diploma and/or 1+ years of relevant experience; an undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time‑management skills in a fast‑paced environment.
• Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet usage.
• A go‑getter who can exercise initiative and remain accurate and detail‑oriented while handling multiple tasks and changing priorities.
• A dynamic communicator with established customer‑experience skills who can connect both verbally and in writing with diverse audiences in a calm, courteous and effective manner.

Application Details

How to Apply: Online