Talent and Business Operations Manager, Stores

Sephora; Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading beauty retail company is seeking a Talent and Business Operations Manager for their store in Ontario. This role involves managing people operations, conducting interviews, and overseeing training to ensure excellence in store performance. Ideal candidates should have 2-4 years of experience in a similar role and strong communication skills. This position promises a vibrant work environment with substantial perks including discounts and professional development.

Benefits

Employee discounts

Exclusive brand events

Comprehensive training

Qualifications

• 2-4 years' experience in a similar role or equivalent internal experience.
• Excellent verbal and written communication skills.
• Proven ability to create teams and identify talented leaders.

Responsibilities

• Conduct final interviews for key positions.
• Manage all training-related functions within the store.
• Write and deliver annual performance reviews.
• Lead operations and ensure completion of processes per company standards.
• Demonstrate understanding of store sales performance.

Skills

Verbal/written communication

Team building

Staffing and payroll management

Job description

Overview

Job ID: 271315
Store Name/Number: ON-Thames-Lea Plaza (1614)
Address: 697 Grand Ave W, Chatham, ON N7L 1C5, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular

You’ll love working here… As Talent and Business Operations Manager, Stores, you will be responsible for managing the People and Operations aspects of a specific Sephora store location. You will regularly support in areas such as staffing/zoning of the store, beauty advisor training and education, onboarding of new advisors, store scheduling and overall execution of Sephora operation standards within the store.

Responsibilities

• Talent Champion. Conduct final interviews for all key positions. Utilize the online applicant tracking system as needed to source, select and hire candidates.
• Training & Development. Manage all training-related functions within the store. In conjunction with the Store Director and Education partners to develop and execute the stores on-going training strategy.
• Performance Assessment & Development. Write and deliver annual performance reviews for direct reports in a complete and timely manner, as well as oversee the process for the entire store. Participate in the management of all performance management situations within the team. Ensure timely feedback for improvement is delivered and followed up on as necessary.
• Operational Excellence. Lead the operations of the store. Ensure execution of all operations-focused processes for the store and that all are completed per company standard. Manage inventory of the store. This includes shipping, receiving, returning merchandise, cycle counting and ensuring that all processes are completed within company guidelines and timeframes.
• Entrepreneurial Spirit. Be seen as the expert by demonstrating a strong understanding of the stores sales performance and staffing and payroll as well as all other controllable expenses within the store.

Qualifications

• You have two to four years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
• You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Benefits

• The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
• The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
• The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Sephora Canada strongly believes in equal opportunity for employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or other diversity dimensions.

Requests for accommodation due to a disability (visible or otherwise), other protected characteristics, or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.