System Development Specialist (Digital Accessibility Quality Assurance)

City of Toronto; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A municipal government in Toronto is seeking a System Development Specialist for Digital Accessibility Quality Assurance. This role involves evaluating public and staff web pages for compliance with accessibility standards. Key responsibilities include conducting audits, collaborating with development teams, and ensuring adherence to the Accessibility for Ontarians with Disabilities Act. Suitable candidates should have expertise in HTML, CSS, JS accessibility practices, and relevant technical skills.

Qualifications

• Experience performing detailed audits and documenting findings clearly.
• Experience in designing accessible websites across various technologies.
• IAAP Certified Professional in Web Accessibility or equivalent credential is an asset.

Responsibilities

• Conducts technical evaluations of websites and applications for accessibility compliance.
• Performs quality assurance on departmental and external developments.
• Provides development support and technical assistance to users.

Skills

HTML accessibility best practices

CSS and JS accessibility techniques

Assistive technology tools

Ability to communicate effectively

Problem-solving skills

Education

Post-secondary education in computer science or related discipline

Tools

JIRA

GitHub

Microsoft 365 applications

Adobe Acrobat Pro

Job description

System Development Specialist (Digital Accessibility Quality Assurance)

• Job ID: 57116
• Job Category: Information & Technology
• Job Type & Duration: Temporary Full Time (12 month) Vacancy
• Hourly Rate:$53.21 - $58.28
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Local 79 Full Time
• Number of Positions Open: 1
• Posting Period: 23-Sept-2025 to 07-Oct-2025

As a System Development Specialist (Digital Accessibility Quality Assurance), you will be working on public and staff web page and mobile applications for the City of Toronto. In this role, you will be performing technical evaluation of the City's websites, web applications and digital solutions against the City of Toronto Digital Accessibility Standard and the Accessibility for Ontarians with Disabilities Act (AODA), identifying defects to application owners, and collaborating with development teams on remediation efforts.

Major Responsibilities:

• Performs analysis and design duties as well as programming, modelling and scripting, testing, documentation and deployment preparation.
• Coordinates and prepares needs analysis and detailed component design.
• Conducts user interviews to determine detailed systems requirements.
• Completes preliminary analysis, system and functional design, workflow diagrams for quality systems development.
• Prepares front-end prototypes and mockups of user interface.
• Designs, codes, tests, implements and maintains HTML5 and hybrid mobile apps.
• Designs and develops systems that comply with access and privacy legislation.
• Coordinates and develops program specifications and documentation.
• Designs and conducts all levels of testing i.e. unit, system, integration, regression, performance, security, usability, optimization/configuration and coordinates user acceptance testing.
• Liaises and coordinates with internal and external consultants in detailed systems deliverables and technical problem resolution.
• Implements enterprise in-house developed/custom/packaged systems, component releases, and systems changes.
• Tests integrated systems to ensure system compatibility and proper functional integration. Provides application maintenance and enhancement including implementation of vendor systems fixes and patches.
• Conducts quality assurance on departmental and external developments.
• Develops systems interfaces between enterprise and divisional systems.
• Performs information and application data conversions.
• Provides development support to users by providing technical assistance and troubleshooting.
• Provides documentation and instruction/training to users of the system.
• Designs and develops application security interfaces to enable clients in controlling and administering access to their systems.
• Provides expertise, advice and technical skills for information and application service delivery.
• Conducts research and evaluation of hardware/software/framework and makes recommendations.
• Recommends, presents and demonstrates system solutions to City management and corporate business clients.
• Conducts presentations, system demonstrations and system walk-throughs at project review meetings.
• Participates as a team member in the execution of project plans providing technical expertise and advice re: architecture, development tools, work effort estimates.
• Contributes to project charters, statements of work and project plans, project status reports and variance explanations, risk identification and mitigation planning.
• Conducts research, investigates and recommends best practices for information and application services.
• Contributes to post-implementation project reviews.
• Recommends improvements to current methodologies, processes, standards, policies and guidelines.
• Contributes in planning of future system growth and provides detailed work plans.
• Participates in enterprise projects.
• Conducts feasibility studies. Contribute to business cases, RFI/P/Q’s, technical reports by researching and participating in evaluations and recommending solutions.
• Determines user training needs.

Key Qualifications:

Your application must describe your qualifications as they relate to:

• Experience in applying HTML, CSS, and JS accessibility best practices and W3C Web standards (WCAG 2.x, WAI-ARIA).
• Experience performing detailed audits, documenting findings clearly, and providing technical guidance to development teams to remediate issues.
• Experience in auditing vendor’s Accessibility Conformance Reports (e.g. VPAT) and ensure the report truthfully reflects the vendor’s products.
• Experience in the design of accessible websites across a range of technologies and type of devices (e.g. desktop, mobile).
• Experience with assistive technology tools (e.g., VoiceOver, JAWS, NVDA, Dragon Naturally Speaking, TalkBack, etc.) and practices to support individuals with disabilities using web or mobile applications.
• Post-secondary education in computer science or a related discipline, or the approved equivalent combination of education and/or experience.

You must also have:

• IAAP Certified Professional in Web Accessibility (CPWA) or an equivalent credential is an asset
• Ability to effectively communicate.
• Proficiency with Windows 10, Mobile OS (iOS, Android), Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, SharePoint), SDLC Tools (JIRA, GitHub, MS TFS, HPE ALM), Adobe Acrobat Pro.
• Strong interpersonal skills with the ability to work effectively as a member of a team, collaboratively with others in multidisciplinary team environment and work independently, as required.
• Ability to be self-motivated and work with minimal supervision.
• Ability to negotiate effective resolution of conflicting business priorities with corporate business
• Strong analytical, problem solving, listening and interacting skills.
• Strong business acumen to establish and maintain effective consulting relationships with corporate clients and vendors, using a strong customer service orientation.
• Ability to work with competing demands, prioritize and meet deadlines.
• Ability to work flexible hours including days, afternoons, nights and weekends, as required.

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.