System Analyst Salesforce

Brandt Group of Companies; Regina; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading corporate services provider is seeking a detailed oriented Salesforce Analyst for their Regina, SK location. This role involves configuring and supporting the Salesforce platform, gathering requirements, and enhancing user adoption. Key responsibilities include platform administration, business analysis, and participation in program delivery. The ideal candidate should have strong skills in Salesforce configuration and business analysis, as well as experience in user support and training development.

Qualifications

• Detailed oriented with experience in Salesforce administration.
• Ability to gather and document user requirements effectively.
• Experience with user acceptance testing and training delivery.

Responsibilities

• Configure Salesforce objects and fields based on business requirements.
• Gather and document enhancement requests from business users.
• Support UAT planning and execution to ensure feature functionality.
• Conduct regular business review meetings and communicate progress.
• Manage security models, user lifecycle and oversee data quality.

Skills

Salesforce configuration

Business analysis

User support

Data quality validation

Training material development

Tools

Salesforce

Job description

Brandt Corporate Services Ltd. is seeking detailed oriented System Analysts - Salesforce to join our Regina, SK location. This position is responsible for the configuration, support, and continuous improvement of Brandt's Salesforce platform. The Salesforce Analyst combines technical administration with business analysis, serving as the primary point of contact between business users and the Salesforce technical team. This role configures the platform, gathers requirements, documents solutions, supports users, and drives adoption across Sales Cloud, Service Cloud, Field Service, Marketing Cloud, and Commerce Cloud. During the Digital Transformation program, this role works alongside the Salesforce delivery team to configure the platform, support UAT, and develop training materials. Post-implementation, this role handles day-to-day administration, enhancement requests, user support, and adoption initiatives.

Duties and Responsibilities

Platform Administration

• Configure Salesforce objects, fields, page layouts, record types, and validation rules per business requirements
• Build and maintain Flows and automation to support business processes
• Manage user lifecycle including provisioning, deactivation, and quarterly access reviews
• Maintain security model including profiles, permission sets, sharing rules, and role hierarchy
• Create and maintain reports and dashboards for business users across all divisions
• Manage Salesforce releases, sandbox refreshes, and deployment coordination
• Monitor system health, storage utilization, and performance metrics
• Handle user support requests and troubleshoot platform issues
• Perform data loading, data quality validation, and duplicate management
• Coordinate with Salesforce support on case management and escalations

Business Analysis

• Gather and document enhancement requests from business users across assigned divisions
• Write user stories with clear acceptance criteria and business justification
• Create process flow diagrams, data flow documentation, and functional specifications
• Conduct solution design sessions with stakeholders and technical team
• Support UAT planning, test case development, and execution coordination
• Analyze usage data and recommend process improvements
• Develop and update training materials, user guides, and quick reference cards
• Support change management and user adoption initiatives
• Facilitate regular business review meetings and stakeholder communication
• Track and report on adoption metrics and user feedback

Program Delivery

• Support requirements gathering sessions with business stakeholders
• Configure Salesforce components per sprint requirements
• Participate in sprint ceremonies and deliver assigned user stories
• Support UAT by managing test data, environments, and defect tracking
• Document as-built configurations and solution designs
• Assist with training material development and end-user training delivery

General

• Stay current on Salesforce releases and recommend new features for adoption
• Participate in on-call rotation for critical platform issues if required
• Cross-train with other Salesforce Analysts to ensure coverage
• Other duties as assigned