Surveyors - Patient Partners

HSO; Remote; CAD 150,000 - 200,000; Full time

Job summary

A leading health organization is seeking a Patient Surveyor to help health care and social service organizations achieve national standards through a People Centred Care approach. The ideal candidate will have experience as a Patient Partner or advisor, be bilingual in French and English, and possess a strong commitment to improving care quality. This role supports a minimum of two surveys per year and offers initial training, ongoing development, and reimbursement for travel expenses.

Benefits

Training and professional development

Full travel reimbursement

Qualifications

• Experience as a Patient Partner/Advisor in an accredited organization.
• Accessing and using health and/or social services within Canada.
• Experience in Acute Care, Health Systems, Long Term Care.

Responsibilities

• Conduct on-site surveys as part of a multidisciplinary team.
• Assess organizational programs and identify improvement opportunities.
• Guide organizations on adopting best practices.

Skills

Patient Partner/Advisor experience

Proficiency in English and French

Strong analytical skills

Interpersonal skills

Job description

About Us

At Health Standards Organization (HSO) and our affiliates, Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH), we are united by a shared vision of safer care and a healthier world. For over 65 years, we’ve been setting the standard for health care quality through innovative programs and services that drive meaningful change across the global health ecosystem.

Why Join Us?

As a Patient Surveyor, you will play a pivotal role in empowering health care and social service organizations to achieve national and global standards through a People Centred Care approach. Your expertise will help transform care delivery, foster continuous improvement, and advance the health and safety of patients and communities.

Who We Are Looking For

Accreditation Canada is seeking those with lived experience as a patient or caregiver residing permanently in Canada and outside of Ontario to join our team of over 500 surveyors.

This role is ideal for those with experience as a Patient Partner/advisor on service design or quality improvement initiatives and are bilingually fluent in French and English.

We invite applicants with experience in one or multiple of the following sectors: Acute Care, Health Systems, Long Term Care to apply.

Your Impact

• Collaborate with a multidisciplinary team to conduct on-site surveys.
• Assess organizational programs and services against standards of excellence, identifying opportunities for improvement.
• Share your expertise to guide organizations in adopting best practices and achieving better outcomes.

Key Details

Location: Canada

Time Commitment: Minimum of two surveys per year (approximately 10 days).

Support: Receive initial training, ongoing professional development, a modest honorarium, and full travel reimbursement as per expense policy. Earn continuing education credits from the First Nations Health Managers Association (FNHMA), Canadian College of Health Leaders (CCHL), Royal College of Physicians and Surgeons of Canada (RCPSC), and the College of Family Physicians of Canada (CFPC).

Required Qualifications

• Experience as a Patient Partner/Advisor in an organization accredited by Accreditation Canada and located within Canada and outside of Ontario.
• Experience in one or more of these areas: Acute Care, Health Systems, Long Term Care.
• Significant and recent experience accessing and using health and/or social services within Canada.
• Experience working with patients, clinicians, administrators, or governance teams on service design or quality improvement initiatives and a strong commitment to improving care quality.
• Proficiency in English and French (writing and communication) and technology.
• Strong analytical and interpersonal skills with a positive, adaptable attitude.
• Knowledge of Accreditation Canada programs and accreditation processes.

Preferred Qualifications

• Located in Alberta, British Columbia, Quebec, New Brunswick, Newfoundland and Labrador, Manitoba.
• Experience partnering with First Nations, Inuit, and/or Métis health and social services communities.
• Experience contributing to training/orientation of staff to increase awareness of PCC and Patient engagement.

You’ll stand out if you…

• Identify as Indigenous.

Why This Role Matters

Surveyors are at the heart of our mission to create a culture of excellence in health care. This opportunity allows you to make a tangible difference in improving People Centred Care delivery while growing your knowledge and experience in a collaborative and rewarding environment.

How to Apply

If you’re ready to contribute to global health care quality, submit your résumé and highlight how you meet the qualifications. All applications will be reviewed against current recruitment needs. Applicants can expect to receive a response within 30 days of application.

For questions, contact [e-mail].

Equal Opportunity

We are an equal-opportunity employer and are committed to the principles of Employment Equity. We encourage applications from all qualified persons, including visible minorities, Indigenous persons, and persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Other

Personal laptops are required. Please reach out to discuss further if this is a barrier to you applying for this role and we will seek to find a solution.