Support Analyst – #600-25

Brightshores Health System; Owen Sound; On-site; CAD 30,000 - 60,000; Part time

Job summary

A regional healthcare provider located in Owen Sound is seeking a part-time IT Support Analyst. In this role, you will provide first-contact problem-solving for information system issues and support site performance monitoring. Ideal candidates will possess a strong background in customer service and IT support, with at least one year of Help Desk experience. This position requires independent work, technical troubleshooting abilities, and flexibility for shift work. Apply now to support patient safety and contribute to a safe workplace environment.

Qualifications

• Minimum 1 year Help Desk experience in an IT service environment.
• Knowledge of health industry standards for Electronic Information security.
• Demonstrated ability to attend work on a regular basis.

Responsibilities

• Provide first-contact problem solving of information systems issues.
• Monitor WAN/LAN performance and system backups.
• Coordinate user access control and security.

Skills

Customer service focus

Ability to troubleshoot

Knowledge of computer operations

Ability to work independently

Demonstrated ability to work under pressure

Availability for shift work

Education

3 year degree or diploma in Computer Science

Job description

POSITION LOCATION: OWEN SOUND

DEPARTMENT: INFORMATION TECHNOLOGY

UNION AFFILIATION: OPSEU – HPD

STATUS: PART-TIME

WAGE RATE: $30.49 - $35.15

Reporting to the Manager, the Support Analyst is responsible for providing first‑contact problem solving of information systems issues. The Support Analyst supports sites within GBIN and monitors WAN/LAN performance, system backups, and contacts vendors as appropriate. Additional responsibilities include coordinating/monitoring user access control and security, conducting testing of IT programs and processes, and managing special projects as assigned.

Qualifications / Skills / Abilities

Required

• 3 year degree or diploma in Computer Science or equivalent experience
• Minimum 1 year Help Desk experience in an IT service environment
• Customer service focus
• Ability to troubleshoot and probe to conduct accurate analysis of issues
• Knowledge of computer operations, system and network monitoring, hardware and software
• Operational experience, including ongoing monitoring and corrective and preventative follow‑ups
• Knowledge of health industry standards for Electronic Information security
• Ability to follow procedures and document problems
• Ability to work independently with little supervision
• Demonstrated ability to work under pressure, prioritize and deal with multiple conflicting demands
• Availability for shift work
• Demonstrated ability to attend work on a regular basis
• Recent satisfactory performance and attendance records
• Adherence to Brightshores ’CARE’ Behaviours (Collaboration, Accountability, Respect, Excellence) and ’LEAD’ Competencies (Lead by example, Empower, Achieve results, Develop others) and a commitment to a safe workplace free of violence and harassment
• Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudes

Preferred

• Experience and current appropriate certification in Microsoft, AIX or Oracle and Cerner