Supervisor Training and Development (Open to current City of Victoria employees only)

City of Victoria BC; Victoria; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A municipal government in Canada seeks a Supervisor for Training and Development in Bylaw. This role involves designing and overseeing staff training programs, mentoring officers, and ensuring compliance with legislation. The ideal candidate has a diploma in a related field and substantial experience in bylaw services, including team supervision. Responsibilities include procurement of training materials and collaboration with internal partners. A hybrid work arrangement may be available, with competitive hourly pay of $52.96.

Benefits

Flex days off

Hybrid work arrangement

Qualifications

• Minimum three years experience in bylaw services or a related enforcement environment.
• At least two years experience developing training.
• One year supervising a team.

Responsibilities

• Develop, implement and oversee training programs for staff.
• Mentor and guide Senior Bylaw Officers.
• Manage training delivery logistics and documentation.

Skills

Design training programs

Foster inclusive environments

Strong organizational skills

Knowledge of bylaw enforcement

Leadership and mentorship

Supervision of teams

Proficiency in Microsoft Office

Maintain effective relationships

Education

Diploma in education or related field

Certification in conflict resolution

Level 1 Bylaw Compliance Certificate

Bylaw Officer Safety Training

Current BC Driver’s License

Criminal record clearance

Job description

Supervisor Training and Development, Bylaw

• Competition Number: 25/201
• Posting Scope: Internal (Open to current City of Victoria employees only)
• Posted Date: December 11, 2025
• Closing Date: December 28, 2025, 4:30 PM PST
• Department: Community Safety, Wellbeing and Partnerships
• Posting Type: Continuous (Regular Full-Time)
• Work schedule: Monday to Friday (35 hour work week)
• Salary: $52.96 per hour, Pay Grade 16
• Job Code: 4916
• Employee Group: This is a CUPE Local 50 position
• Number of Vacancies: 1

Work from Home The successful candidate may be eligible for a hybrid work arrangement that includes up to one day of work from home per week, in alignment with the City’s Work from Home Policy. Such arrangements are determined with each employee and subject to change based on operational needs and policy direction.

Flex The successful candidate would participate in a modified work week, earning a flex day off each bi‑weekly period by working additional time each day. Modified work weeks established in accordance with the CUPE Local 50 Collective Agreement and are subject to change.

Position Function

The Supervisor, Training and Development, is responsible for developing, implementing and overseeing training for staff within the division. This position ensures consistent standards are applied related to onboarding, training, professional development, and performance evaluation. The role combines program design and delivery, requiring strong mentorship and technical expertise.

Key Duties

• Design, implement and deliver new employee onboarding programming, fostering consistent integration of Bylaw Officers.
• Provide direction and delivery of training initiatives that align with both City of Victoria and department objectives.
• Procure and manage ongoing training initiatives.
• Regularly review and analyse program(s) effectiveness, making recommendations to address any gaps and ensure all bylaw employees are consistently trained and supported.
• Provide consistent mentorship, guidance, and training direction to Senior Bylaw Officers and Bylaw Officers.
• Supervise and schedule Training Officers, and new staff.
• Maintain accurate training documentation, records, and reports.
• Manage all aspects of training delivery (such as logistics, budget, procurement of materials).
• Collaborate with internal and external partners to coordinate specialized training and maintain certifications.
• Oversee trainers in the field, providing technical supervision and ongoing support.
• Maintain knowledge of bylaw enforcement process, procedures, and legislation.
• Monitor staff performance and complete performance appraisals and provide follow‑up support or corrective instruction as required.
• Provide recommendations to Managers regarding employee performance.

Perform related duties where qualified.

Independence

• Work is generated by annual objectives, department work plans, requests from council, and in response to the needs of the department.
• Work is performed according to broad guidelines and procedures and is reviewed through discussions with Manager.

Working Conditions

Physical Effort

• Sit with arms unsupported while keyboarding (often)
• Lift and move medium weight materials (rare)
• Deliver technical training (e.g. Bylaw Officer Safety Training) (often)

Mental Effort

• Long periods of intense concentration while developing training materials and delivering training (frequent)
• Work with interruptions, meeting considerably demanding schedule with conflicting priorities (often)

Visual/Auditory Effort

• Normal

Work Environment

• Office (often)
• Outside, in all weather conditions (occasional)
• Potential exposure to abusive people, unpleasant odours and other hazardous materials (occasional)
• Training facilities and in classroom (often)

Key Skills And Abilities

• Design, implement, deliver, and evaluate training programs.
• Ability to foster inclusive learning environments and adapt delivery to diverse needs.
• Strong organizational and record keeping skills.
• Knowledge of bylaw enforcement process, procedures and legislation.
• Strong leadership skills with the ability to mentor and motivate others.
• Effectively supervise and lead teams during onboarding.
• Proficiency in Microsoft Office and learning management tools.
• Establish and maintain effective working relationships.

Qualifications

Formal Education, Training and Occupational Certification

• Diploma in a related field (e.g. education, enforcement, public administration).
• Certification in conflict resolution (e.g. Nonviolent Crisis, Intervention, Collaborative Conflict Resolution) (Minimum 8 hours)
• Level 1 Bylaw Compliance, Enforcement and Investigative Skills Certificate (6.5 weeks).
• Bylaw Officer Safety Training (4 Days).
• Current and valid class 5 BC Driver’s License.
• Required to obtain vulnerable sector criminal record clearance.

Experience

• Minimum three (3) years experience in bylaw services, or related enforcement environment, including: Minimum two (2) years experience developing and/or facilitating training and Minimum one (1) year experience supervising a team.

An equivalent combination of education and experience may be considered.

Preferred Qualification

• Certification in Adult Learning and Education.
• Bylaw Officer Down Training (1 Day).
• Bylaw Officer Down (Train the Trainer (Certification).

Other

May be requested to substitute in a more senior position.

Application

To apply for this opportunity, you will need to create an online profile or log back into our career portal at www.victoria.ca/jobs – only online submissions will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications as outlined in your resume.

The City of Victoria is committed to integrating equity, diversity, inclusion, and accessibility into our programs, policies, spaces, and services. Our goal is to cultivate a diverse and inclusive workforce that reflects the community we serve and aim to become. Individuals who are Indigenous, racialized, immigrants, persons with disabilities, 2SLGBTQIA+, or facing any additional barriers are encouraged to apply. Accommodations will be available upon request throughout the application and selection process.

If you require assistance, please email us at [e-mail].