Supervisor, Risk Delivery Centre

KPMG LLP Canada; Remote; CAD 55,000 - 82,000; Full time

Job summary

A leading professional services firm in Canada is seeking a Quality Assurance Manager to oversee the quality of work produced by the Risk Delivery Centre. Responsibilities include ensuring effective implementation of policies, managing resource utilization, and providing guidance to staff. The ideal candidate should have 2-5 years of experience in a similar environment and strong communication skills. This is a remote position, offering flexibility in work arrangements and a competitive salary range.

Benefits

Comprehensive Total Rewards program

Flexible working arrangements

Inclusive work environment

Qualifications

• 2-5 years of experience in a large professional services firm or similar environment.
• Ability to adapt quickly to a changing environment.
• Experience working in a high-volume service delivery center.

Responsibilities

• Oversee quality of work produced by Risk Delivery Centre staff.
• Ensure effective implementation of Risk Delivery Centre policies.
• Manage resource utilization for work volume.

Skills

Experience in a large professional services firm

Knowledge of risk policies and compliance

Interpersonal and collaboration skills

Attention to detail

Organizational and time management skills

Written and verbal communication skills

Tools

ServiceNow

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

As an integral part of the KPMG team, Business Enablement Services provides valued, responsive, and cost-effective services enabling the business to have the right focus on our clients, our markets, our people, and our communities. Since its inception in the fall of 2018 the Risk DC has helped improve the delivery of risk requests through standardized processes, more stringent adherence to our Practice Protection policies, and the specialization of DC resources.

This is a remote position with the ability to work at a KPMG office, if desired.

What you will do

The successful candidate will be responsible for:

Quality Assurance and Operational Effectiveness

• Oversee quality of work being produced by Risk Delivery Centre staff and provide guidance as necessary;
• Adhere to the service level agreements/requirements with the business;
• Ensure effective implementation and monitoring of Risk Delivery Centre policies and processes;
• Make effective use of technology in the delivery of services;
• Plan and monitor resource utilization to manage work volume and staffing schedules (overtime, vacation, etc.);
• Act as Tier 2 support for the Delivery Centre to address service delivery issues arising from the partners and engagement teams;
• Ensure collaboration across the team;
• Support a proactive approach to the work;
• Implement, as well as identify, recommendations for the optimization and efficient operations of the Delivery Centre;
• Actively identify and define opportunities for standardization and process improvements;
• Develop subject matter expertise and provide support for the Risk DC technical platforms, including UAT testing.

People Management

• Motivate Delivery Centre team to capitalize on their strengths and improve development areas;
• Celebrate positive feedback with team;
• Provide ongoing performance feedback;
• Facilitate the performance development cycle.

Embrace a growth-minded culture

• Identify training and development needs of team;
• Onboard new team members to ensure successful integration and deep understanding of relevant KPMG policies, processes and technologies.

At times, business needs arise and employees are required and agree to work beyond their normal work day or work week to fulfill the accountabilities required for their job. Likewise, people need time to devote to personal matters, and our approach to flexibility provides for this.

What you bring to the role

• A successful candidate will possess the following skills and behaviors:
• 2-5 years of experience in a large professional services firm or similar environment;
• Working knowledge of risk policies and compliance, such as Know Your Client (KYC), CEAC, and Sentinel;
• Ability to adapt quickly to a changing environment and be motivated by the challenges involved with change management;
• Previous experience working in a high-volume service delivery center, including familiarity with ServiceNow;
• Demonstrated interpersonal and collaboration skills and the ability to successfully manage key relationships with team members and senior level leadership in a virtual work environment;
• Demonstrated high attention to detail and the ability to produce high quality deliverables;
• Strong organizational and time management skills, including the ability to effectively manage multiple priorities and quickly adapt to a dynamic environment;
• Experience with the acquisitions process will be considered an asset;
• Excellent written and verbal communication skills are required.

This position requires written and oral fluency in English. The successful candidate may be required to support or collaborate with English-speaking colleagues or stakeholders while at KPMG. The successful candidate may be required to create, interpret and/or apply policies, practices, laws and/or regulations during the regular course of their employment.

KPMG Ontario Region Pay Range Information

The expected base salary range for this position is $55,000 to $82,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

KPMG BC Region Pay Range Information

The expected base salary range for this position is $55,000 to $82,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills, & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

Weembrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.