Strategy Enablement Manager - Senior

TELUS International; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading telecommunications company in Ontario, Canada, is seeking a Sr. Strategy Enablement Manager to manage digital quality and revenue strategies within the TELUS Consumer Solutions. This role requires 3+ years in strategy roles, extensive communication skills, and a strong background in telecommunications. You'll oversee program performance and facilitate strategic planning with senior leaders in a fast-paced environment.

Qualifications

• 3+ years experience in a strategy, planning or consulting role.
• 3+ years experience in telecommunication.
• Strong understanding of the end-to-end mobility and home solutions business.

Responsibilities

• Manage the digital quality and revenue strategy within TELUS Consumer Solutions.
• Establish governance to ensure accountability of the TCS Top Program.
• Facilitate strategic planning exercises for the TCS Top Program.

Skills

Exceptional communication skills

Analytical skills

Strong organization and program management

Education

Bachelor's degree in Business, Economics, Finance, or related field

Job description

Overview

Sr. Strategy Enablement Manager - AI COE

Join our team!

If you are a high performer who thrives in a fast-paced team environment, and want to have your finger on the pulse of the business - then this is the role for you!

The Strategy Operations team is looking for a well-rounded, seasoned strategist with a passion for strategy facilitation and articulation. In this role, you will be responsible for managing the TELUS Digital Quality, Agent Experience & Revenue strategy and governance within the TELUS Consumer Solutions (TCS) Top Programs. You will partner with leaders across all levels within the organization to shape and articulate strategy into operational plans. This includes developing program updates, financial and sales performance reviews, and supporting ad hoc executive communications.

The team and the role

• Establish governance required to drive accountability of the TCS Top Program, including partnering with workstream owners to develop clear action-oriented operational plans tied to quantifiable business outcomes
• Work in concert with the Performance & Planning team on risk reviews and mitigation plans for the TCS Top Program
• Lead strategic planning exercises for the TCS Top Program, including facilitating discussions, preparing agenda and briefing materials, and tracking action items
• Provide support on ad hoc deep dives and critical projects as required, including business casing and preparation of briefing materials

What you bring

• Exceptional communication skills, with the ability to transform complex ideas into a cohesive, outcome-oriented stories through presentations and briefing documents
• Relentless curiosity about the contact center operations, with a "can do" attitude and approach to navigating a fast-paced, ambiguous environment
• Recognized as a collaborative team player and thought leader, with the ability to build strong relationships at all levels and seek alignment when needed
• Superior organization and program management skills, with the ability to manage competing priorities with a sense of urgency
• Strong analytical skills and high degree of comfort with financial metrics
• 3+ years experience in a strategy, planning or consulting role
• 3+ years experience in telecommunication, with strong understanding of the end-to-end mobility and home solutions business
• Bachelor's degree in Business, Economics, Finance, or other related field

Additional Job Description

As the Sr. Strategy Enablement Manager - AI COE, you will play a pivotal role in shaping, articulating, and operationalizing strategy within TELUS Consumer Solutions\' (TCS) Top Programs. This highly visible role requires you to establish governance frameworks, facilitate strategic planning, and translate complex insights into clear, outcome-driven action plans. You will partner with senior leaders and cross-functional teams to drive accountability, oversee program performance, and deliver executive-ready communications.

This role is ideal for a seasoned strategist with strong business acumen, a passion for storytelling, and the ability to thrive in a fast-paced, dynamic environment. Success in this role requires exceptional communication, analytical rigor, and the ability to navigate ambiguity while balancing multiple priorities.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world\'s largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants\' qualifications, merits, competence and performance without regard to any characteristic related to diversity.