Strategic Customer Success Manager - Hybrid Growth

Hootsuite; Toronto; Hybrid; CAD 63,000 - 77,000; Full time

Job summary

A leading technology firm is seeking a Customer Success Manager in Toronto to manage customer relationships and drive successful adoption of products. This hybrid role involves collaborating with various stakeholders, providing onboarding support, and enhancing customer experiences on social platforms. Ideal candidates will have strong account management experience in the technology sector, knowledge of social media, and exceptional communication skills. This is a full-time position with a competitive salary range.

Qualifications

• Proven success managing a customer portfolio with record of successful adoption.
• Ability to quickly learn new technologies and explain software features.
• Demonstrates a desire to proactively help and serve internal/external customers.

Responsibilities

• Own the day to day relationship management for a book of business.
• Partner with Professional Services to onboard customers.
• Demonstrate expertise in Hootsuite's products and social media.
• Collaborate with Account Manager to develop account strategies.
• Log feature requests and update customer account notes in Salesforce.

Skills

Intermediate customer-facing/account management experience

Demonstrated knowledge of social media

Tech savvy

Customer focus

Collaboration and teamwork

Open communication

Priority setting

Commitment to results

Problem-solving

Negotiation

Job description

A leading technology firm is seeking a Customer Success Manager in Toronto to manage customer relationships and drive successful adoption of products. This hybrid role involves collaborating with various stakeholders, providing onboarding support, and enhancing customer experiences on social platforms. Ideal candidates will have strong account management experience in the technology sector, knowledge of social media, and exceptional communication skills. This is a full-time position with a competitive salary range.