Strategic Customer Success Manager | Hybrid, 40% Travel

GeoComply; Vancouver; On-site; CAD 84,000 - 116,000; Full time

Job summary

A leading technology firm in Metro Vancouver is seeking a Customer Success Manager to build and maintain customer relationships. You will analyze customer data to enhance experiences and communicate feedback to improve products. The ideal candidate has at least 5 years in customer-facing roles and a proven track record in relationship management within a tech environment. This position promises a competitive salary and excellent benefits.

Benefits

Performance-based bonus

Equity plans

Paid vacation and sick days

Extended health benefits

Generous Learning & Development Allowance

Sports and Physical Wellness budget

Qualifications

• Minimum of 5 years of experience in Customer Success or Account Management.
• Ability to analyze data and identify trends.
• Experience preparing and presenting reports and data analyses.

Responsibilities

• Cultivate and sustain relationships with customers.
• Monitor customer health metrics and conduct check-ins.
• Advocate customer issues cross-departmentally.

Skills

Strong interpersonal skills

Excellent verbal communication

Technical aptitude

Data analysis

Proficiency in CRM software

Education

Bachelor's degree in Business, Marketing, or related field

Tools

Salesforce

HubSpot

Job description

A leading technology firm in Metro Vancouver is seeking a Customer Success Manager to build and maintain customer relationships. You will analyze customer data to enhance experiences and communicate feedback to improve products. The ideal candidate has at least 5 years in customer-facing roles and a proven track record in relationship management within a tech environment. This position promises a competitive salary and excellent benefits.