Strategic Client Success Manager — Public Sector

Govai; Southwestern Ontario; On-site; CAD 65,000 - 85,000; Full time

Job summary

A public-sector technology company is seeking a Client Success Manager to manage long-term customer relationships. The role involves driving customer adoption and value realization of AI products, engaging with stakeholders, and ensuring successful outcomes. Ideal candidates will have 3-6 years of experience in customer success or account management, along with strong communication and strategic skills. Offering a salary between $65,000 and $85,000 CAD plus performance-based incentives.

Benefits

Flexible work arrangements

Growth opportunities

Collaborative team environment

Qualifications

• 3–6 years in customer success, account management, or a related SaaS role.
• Experience managing long-term customer relationships in B2B settings.
• Strong communication skills with the ability to engage both executives and users.

Responsibilities

• Own post-implementation customer relationships as the primary contact.
• Drive customer adoption and success through understanding workflows.
• Conduct regular check-ins and strategic planning with customers.

Skills

Customer success

Account management

Communication

Strategic thinking

Relationship building

Job description

A public-sector technology company is seeking a Client Success Manager to manage long-term customer relationships. The role involves driving customer adoption and value realization of AI products, engaging with stakeholders, and ensuring successful outcomes. Ideal candidates will have 3-6 years of experience in customer success or account management, along with strong communication and strategic skills. Offering a salary between $65,000 and $85,000 CAD plus performance-based incentives.