Store Manager Pacific Centre

COACH; Vancouver; On-site; CAD 69,000 - 88,000; Full time

Job summary

A luxury retail brand in Vancouver is seeking an experienced Store Manager to lead sales strategies and develop a high-performing team. The ideal candidate has 1 to 3 years of experience in luxury retail, strong knowledge of fashion trends, and the ability to build lasting customer relationships. This role offers a competitive salary of $69,000–$88,000 annually and requires flexibility in scheduling.

Qualifications

• 1 to 3 years of previous Store Manager experience in a luxury retail service environment.
• Current knowledge of fashion trends and competition in the marketplace.
• Physical ability to communicate, maneuver, and lift up to 50 lbs.
• Flexible schedule to meet business needs, including nights and weekends.

Responsibilities

• Manage sales strategies and initiatives for the store.
• Develop and implement a clienteling strategy.
• Coach and motivate team members to achieve sales goals.
• Act as a brand ambassador and build customer relationships.
• Ensure adherence to Coach service standards.

Skills

Luxury retail service experience

Fashion trend knowledge

Customer relationship building

Team coaching and development

Sales strategies implementation

Education

High school diploma or equivalent

College degree preferred

Tools

MS Office Suite (Word, Excel, PowerPoint, Outlook)

Retail systems (labor management, inventory, sales reporting)

Job description

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.

Responsibilities

• Understand organizational objectives and make decisions that align with company priorities and values.
• Endorse, model, and develop the team to deliver Coach’s Selling and Service expectations.
• Manage sales strategies, initiatives, and growth across all categories.
• Flex store business strategies and personal selling techniques to contribute to overall store and financial results.
• Maximize the floor supervisor role to deliver strong metrics and results driven through team selling to multiple customers.
• Set and communicate sales/productivity goals for the team, track store performance at all times, and achieve sales through the team.
• Hold the management team accountable for floor supervisor and personal productivity and overall management contribution.
• Takes ownership and commitment for delivering results; actively monitors personal and store metrics and achieves goals.
• Drive business through sales strategies, clienteling, sourcing new customers, and maintaining ongoing productive relationships with customers.
• Develop and implement a clienteling strategy in partnership with the District Manager, monitoring progress to achieve business goals.
• Understand changes in the local market, anticipate their impact on business performance, and support execution of local sales strategies and tactics.
• Build credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace.
• Create positive impressions with store team and customers by bringing the best self to work through elevated, sophisticated, and appropriate business attire aligned with Coach’s guide to style.
• Act as a brand ambassador in the local market/mall to drive brand loyalty and business (e.g., charity events, local associations, mall initiatives).
• Coach the team on incorporating trends into their selling experience with customers.
• Influence customer purchase decisions by balancing patience and assertiveness.
• Show sensitivity to customer and team needs, tailoring the approach by reading cues.
• Resolve customer problems and meet customer needs in a timely manner through solution‑oriented and forward‑thinking approaches.
• Encourage the team to build long‑term relationships with customers to drive business.
• Develop personal and product knowledge skills and remain aware of current collections.
• Protect and drive the business needs at all times.
• Recognize the positive sales impact of staffing; recruit and hire accordingly.
• Coach, develop, and motivate the team daily, weekly, and monthly to meet goals using company tools.
• Ensure without negatively impacting service of Coach standards.

Qualifications

• 1 to 3 years of previous Store Manager experience in a luxury retail service environment.
• Current knowledge of fashion trends and competition in the marketplace.
• High school diploma or equivalent; college degree preferred.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and retail systems (labor management, inventory, sales reporting).
• Physical ability to communicate with customers and team, maneuver the sales floor and stock room, lift up to 5 lbs routinely and up to 50 lbs occasionally.
• Flexible schedule to meet business needs, including nights, weekends, busy seasons, and high retail traffic days (e.g., holidays).

Base Pay $69,000–$88,000 annually.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)