Store Manager

COACH; Vancouver; On-site; CAD 69,000 - 88,000; Full time

Job summary

A leading fashion retailer is seeking a Store Manager in Vancouver to lead operations and drive sales in a luxury retail environment. The successful candidate will manage a team to deliver exceptional customer service and achieve sales goals. A strong understanding of current fashion trends and previous management experience in retail is essential. This role involves proactive interaction with customers and strategic decision-making to enhance store performance. Flexibility in schedule and ownership of results are key attributes for this position.

Qualifications

• Experience in store management, preferably in a luxury retail environment.
• Strong knowledge of fashion trends and competition.
• Ability to communicate effectively with customers and team.

Responsibilities

• Manage store operations and meet sales objectives.
• Develop team skills and implement sales strategies.
• Ensure exceptional customer service while achieving business goals.

Skills

Customer Focus

Communication

Team Leadership

Sales Strategies

Problem Solving

Education

High school diploma or equivalent

College degree preferred

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Retail systems

Job description

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Base Pay Range $69,000-$88,000

Responsibilities

• Reports to: General/District Manager
• Store Manager
• Selling and Service: Understands organizational objectives and makes decisions that align with Company priorities and values
• Endorses, models and develops team to deliver Coach's Selling and Service expectations
• Manages sales strategies, initiatives and growth across all categories
• Flexes store business strategies and personal selling techniques to contribute to overall store and financial results
• Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers
• Sales/productivity goals: sets and communicates goals for the team, tracks store's performance and achieves sales through team
• Productivity Management: holds the management team accountable for floor supervisor productivity, personal productivity and management contribution
• Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining productive relationships with customers
• Develops a clienteling strategy in partnership with the District Manager; implements and monitors strategy over time to achieve business goals and objectives
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
• Builds credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplace
• Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style
• Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (e.g. charity events, local associations, mall initiatives)
• Coaches team on how to incorporate trends into their selling experience with customers
• Influences customer's purchase decisions by balancing patience and assertiveness
• Sensitive to customer and team's needs and tailors approach by reading cues
• Resolves customer problems and meets customer needs in a timely manner through solution-oriented and forward thinking
• Encourages team to build long-term relationships with customers to drive business
• Develops both self and individual product knowledge skills and remains aware of current collections
• Protects and drives the needs of the business at all times
• Understands the positive sales impact staffing has on the business; recruits and hires accordingly
• Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools
• Ensures all daily tasks are completed without negatively impacting service of Coach standards

Workplace and Environment

• Creates enthusiasm and positivity for a shared vision and mission
• Leads by example
• Demonstrates confidence when leading the team and managing the store
• Takes initiative; has a high level of ownership and accountability for results of self and others
• Approaches challenges in direct and timely manner and takes action to course correct in the moment when appropriate
• Builds trusting relationships with peers and team
• Acts as advocate for the team and Brand
• Is adaptable and flexible to change
• Switches gears based on the needs of the business both seamlessly and pro-actively
• Welcomes feedback and adapts behaviors as appropriate
• Maintains a calm and professional demeanor at all times
• Fosters an environment of teamwork and collaboration
• Creates short and long-term strategies to achieve personal metrics and performance
• Uses available resources to make informed decisions and takes appropriate partners when necessary
• Utilizes Company tools to keep self-informed
• Delegates and empowers others
• Recognizes and values individual performance and communicates appropriately
• Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development of staff
• Resolves performance problems using appropriate communication, coaching and counseling techniques
• Creates a talent bench strength by actively recruiting and interviewing candidates
• Recruits, interviews, selects, on boards and retains top talent
• Acknowledges and reinforces the importance of how all roles contribute to the success of the store

Operations

• Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention
• Demonstrates strong business acumen; strategically forecasts, plans and budgets to the needs of the business (i.e. payrolls, staffing, etc.)
• Writes schedules to maximize business by scheduling right people, right place, right time
• Interacts and communicates with supervisor(s) on a regular basis to keep them informed
• Maintains interior and exterior upkeep of the building with partnership from the corporate office
• Understands and uses all retail systems and reporting tools
• Adheres to all retail policies and procedures including POS and Operations procedures
• Leverages Coach's tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals

Qualifications and Requirements

• Experience: 1 to 3 years of previous Store Manager experience in a luxury retail service environment preferable.
• Possess current knowledge of fashion trends and competition in the marketplace.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Proficient with MS Office (Word, Excel, PowerPoint and Outlook). Experience using retail systems (e.g. labor management, inventory systems, sales reporting).
• Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Ability to reach above/bend to obtain product from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.
• Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days.

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Our Competencies for All Employees are included below.

Competencies

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gathers first-hand customer information and uses it for improvements in products and services; acts with customers in mind; builds effective relationships and gains trust and respect.
• Dealing with Ambiguity: Can cope with change; shifts gears comfortably; can decide and act without the total picture; handles risk and uncertainty.
• Drive for Results: Exceeds goals; consistently top performer; bottom-line oriented; pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people; builds rapport; maintains constructive relationships; uses diplomacy and tact.
• Learning on the Fly: Learns quickly when facing new problems; adaptable; analyzes successes and failures to improve; willing to try new approaches.

Additional Competencies for People Managers

• Strategic Agility: Sees ahead clearly; anticipates future consequences and trends; creates competitive strategies and plans.
• Developing Direct Reports and Others: Provides challenging tasks; holds development discussions; supports career goals and development plans.
• Building Effective Teams: Fosters morale, open dialogue, accountability, and a sense of belonging within the team.

Req ID: 125066