Store Manager- Montreal Eaton Centre

Pandora; Montreal; On-site; CAD 55,000 - 80,000; Full time

Job summary

Join Pandora as a Store Manager in Montreal, where you will lead a dedicated team within a vibrant retail environment. This role involves engaging with customers, coaching staff, and driving sales while upholding the brand's values. Benefit from competitive compensation, extensive training, and a unique opportunity to impact the company's success.

Benefits

Competitive compensation package

Extensive benefits (Medical, Dental, Vision)

Growth and development opportunities

PTO including vacation, personal, and sick days

Qualifications

• 3-5 years experience as a Store Manager in high-performance retail.
• Proven track record in team development and achieving KPIs.
• Ability to work flexible schedules including nights and weekends.

Responsibilities

• Coach and manage a team to achieve sales goals and KPIs.
• Engage with customers to create exceptional shopping experiences.
• Partner with HR to resolve performance issues.

Skills

Communication

Analytical Thinking

Leadership

Customer Engagement

Tools

Microsoft Office 365

Retail POS Systems

Job description

As the largest jewellery brand in the world, we give a voice to millions of people’s loves every day. Our beautiful products empower people worldwide to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora, you can craft far more than just an incredible career.

About the Team:

The Store Manager will be the ultimate Pandora fan. As the Store Manager, you will immerse yourself in our brand, culture, and products, taking pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. You will coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates.

*Please note, this job requires completing an assessment that will be emailed upon application submission.

Our Store Managers shine when they:

• Embrace the store culture filled with passion for our brand, where team members shine as brand ambassadors.
• Dare to exceed individual and store sales goals by building genuine connections with fans.
• Embrace opportunities and surpass KPIs, setting new records and achieving remarkable success.
• Create unforgettable shopping moments that exceed expectations by displaying excellent product knowledge and building brand loyalty.
• Dream of coaching and inspiring the sales team, fostering accountability, and providing real-time feedback to achieve KPI goals.
• Build loyal fans by engaging authentically and fostering lasting connections beyond transactions.
• Expand your network and attract top talent into Pandora through seasonal and core hiring, including roles like Assistant Store Manager, Sales Associates, and Sales Leads.
• Partner with the Divisional Sales Manager and HR team to address performance issues and policy violations.
• Use your brilliance across talent, brand, operations, and fan experience to ensure visual merchandising, operational processes, and talent development are executed effectively.
• Perform other duties as assigned.

Craft your career with us if you have:

• At least 3-5 years of experience as a Store Manager in a high-performance retail environment, demonstrating results-oriented leadership.
• Strong communication skills, both written and verbal, demonstrating a sense of Care.
• The ability to charm and connect with people at all levels of the organization.
• Sharp business acumen, analytical thinking, and a track record of Delivering positive results.
• Experience in recruiting, retaining, and developing exceptional teams, including succession planning and internal mobility.
• Proficiency in Microsoft Office 365 and retail POS systems.
• Ability to work at least 18 years old with proof of identity and eligibility to work.
• A flexible work schedule including nights, weekends, and holidays, with the ability to stand for extended periods and lift 50+ pounds.

Our Benefits:

• Competitive compensation package including base salary, bonuses, and RRSP programs.
• Extensive benefits including Medical, Dental, Vision, Disability, Life insurance, and product discounts.
• Growth and development opportunities through learning programs, feedback, LinkedIn Learning, and tuition reimbursement.
• PTO including vacation, personal, sick, birthday, celebration days, and holidays.

About Pandora:

Pandora designs, manufactures, and markets hand-finished jewellery from high-quality materials at affordable prices. Our jewellery is sold in over 100 countries through more than 6,800 points of sale, including 2,700+ concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide, with manufacturing in LEED-certified facilities in Thailand using recycled silver and gold. We aim to be carbon neutral by 2025 and are committed to reducing emissions across our value chain. Pandora is listed on Nasdaq Copenhagen and reported DKK 23.4 billion in revenue in 2021.

Pandora’s recruitment process is transparent and fair, designed to eliminate biases and ensure equal opportunity. We encourage applicants to refrain from including identity-related details such as photos, marital status, or age.

About Pandora NAM:

The Pandora North America team includes over 115 employees in New York & Baltimore offices, 80+ in our Logistics Center in Maryland, 100+ field staff, and 3,900+ store employees. The USA is Pandora’s largest market, with over 1,400 points of sale, including 420+ concept stores, of which over 300 are company-owned.