Store Manager

JO-E CYCLES LTD.; Vancouver; On-site; CAD 45,000 - 60,000; Full time

Job summary

A vibrant downtown rental store in Vancouver is seeking a Retail Store Supervisor who is passionate about bicycle culture and tourism. The role involves managing staff, ensuring excellent customer service, overseeing store operations, and making strategic business decisions. Candidates should have supervisory experience in a bicycle retail setting and a proactive approach to leadership.

Qualifications

• Minimum 3 years supervisory experience in a bicycle retail and rental environment.
• Experience with bicycle touring and basic bicycle mechanics.
• Advanced working knowledge of operation and safety protocols required with E-bikes.
• Exceptional verbal and written English skills.

Responsibilities

• Manage and coordinate all staff members for daily operations.
• Ensure customer satisfaction is prioritized across the store.
• Manage budgets, revenue, and cash flow effectively.
• Liaise with suppliers to maintain stock and resources.
• Monitor market trends to stay updated on in-demand equipment.
• Interview, hire, and train new staff members.

Skills

Customer Service

Leadership

Accountable

Motivated

Resourcefulness

Organized

Perceptive

Job description

Volunteer Experience · Work Experience · Work & Career

Employer: JO-E CYCLES LTD. dba JO-E CYCLES

Term: Full time, 30 hours/Per Week

We are looking for a passionate individual to join our lively downtown rental store with our top-of-the-line bikes and accessories, expert advice from our knowledgeable staff, and local tour maps perfect for a “Pick your own Adventure” in the beautiful city of Vancouver, British Columbia.

We are seeking a seasoned store manager with a ‘take charge’ attitude, who is experienced and enthusiastic about bicycle-culture, bicycles, cycling, and the tourism industry.

Position

The duties of the Retail Store Supervisor are as follows:

1. Manage and coordinate all staff members to ensure a smooth roll-out of our day-to-day operations.
2. Ensure that our “customer is always right” approach is implemented from top to bottom.
3. Manage budgets, revenue, and cash flow.
4. Liaise with suppliers and vendors to ensure the store has adequate stock and resources.
5. Monitor market trends by staying up-to-date on in-demand bicycles and ski equipment.
6. Develop marketing and promotion strategies and align with local events and the busy tourist season.
7. Interview, hire, and train new staff members. Address staffing issues as they arise.
8. Resolve customer requests, complaints, and supply shortages.
9. Review sales volumes and merchandising reports to ensure profitability is maximized.

Requirements

The job requirements for Retail Store Supervisor are as follows:

1. Minimum 3 years supervisory experience in a bicycle retail and rental environment.
2. Experience with bicycle touring and basic bicycle mechanics.
3. Advanced working knowledge of operation and safety protocols required with E-bikes.
4. Exceptional verbal and written English skills.

Skills and Competencies:

• Customer Service – Proven track record in delivering the highest level of customer service.
• Leadership – Ability to lead a team and mentor junior staff members.
• Accountable – Fast and efficient, able to respond to a sense of urgency and competing priorities.
• Motivated – Displays intent & desire to learn and become a subject matter expert.
• Resourcefulness – Proactive & takes initiative, anticipating store needs.
• Organized & Detail-Oriented – Reliable and quality control oriented, takes pride in accuracy.
• Perceptive – Exceptional analytical abilities, critical thinker, intuitive information processing skills.

To apply, please e-mail your resume to: [e-mail]

About JO-E CYCLES LTD.

Jo-E Bike Rentals is located near the world-famous Stanley Park in Vancouver. We offer the best bikes and e-bikes rentals with the highest quality of service, helping our customers travel around this wonderful city. We also cater to a range of winter sports equipment rentals, offering our clients the full sun, rain, hail, or snow Vancouver experience.

We're here to help. Contact us or call us at 1-800-393-8060