Store Manager

JRoss Recruiters; Guelph; On-site; CAD 60,000 - 90,000; Full time

Job summary

A leading Canadian luxury retail brand seeks a passionate leader to manage a high-performing sales team and ensure an exceptional in-store client experience. This opportunity involves operational oversight, recruitment, and professional development within a culture valuing relationships, professionalism, and excellence.

Qualifications

• Proven ability to lead and motivate a high-performing retail team.
• Experience in a luxury or high-commission retail environment.
• Hands-on leadership style supporting daily operations.

Responsibilities

• Lead, coach, and mentor a team to exceed sales targets.
• Ensure elevated in-store client experience reflecting brand values.
• Oversee store operations including inventory control and compliance.

Skills

Leadership

Client relationship

Communication

Conflict resolution

Problem-solving

Education

Post-secondary education in Business

Retail Management

Tools

Microsoft Office

Point-of-sale systems

Job description

Leadership & Sales Development
Lead, coach, and mentor a team of sales professionals to meet and exceed individual and store targets. Actively participate in sales, contributing 8–10% of store volume, and model exceptional client service and relationship-building techniques.

Client Experience
Ensure an elevated in-store experience that reflects the brand’s values of trust, elegance, and expertise. Resolve client concerns with a solution-focused approach and build long-term relationships through clienteling.

Team Performance & Engagement
Provide clear direction, daily feedback, and ongoing performance management. Support professional development through training, goal setting, and a collaborative leadership style.

Operational Oversight
Oversee store operations including inventory control, visual merchandising, timepiece allocation, and compliance with financial processes. Ensure POS accuracy, transaction reconciliation, and proper handling of accounts receivable.

HR & Compliance
Manage recruitment, onboarding, scheduling, timecard approvals, and ongoing training requirements. Support the execution of company policies and learning platforms.

Requirements

Proven ability to lead and motivate a high-performing retail team without micromanaging.

Experience in a luxury or high-commission retail environment.

Strong client relationship, communication, and conflict resolution skills.

Demonstrated track record of exceeding sales and revenue targets.

Hands-on leadership style and willingness to support daily operations when needed.

Strong business acumen, organization, and problem-solving capabilities.

Proficiency with Microsoft Office and point-of-sale systems.

Post-secondary education in Business, Retail Management, or equivalent experience.

Corporate Culture

If you’re a passionate leader with a deep appreciation for fine jewellery and luxury retail—and you thrive in an environment where relationships matter—this is a chance to make a meaningful impact with a well-established and proudly Canadian brand. Join a team that values professionalism, authenticity, and an unwavering commitment to excellence.

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