Store Leader: Grow People, Delight Pet Parents

PetSmart Store Support Group, Inc.; New Minas; On-site; CAD 60,000 - 80,000; Full time

Job summary

A major retail organization in New Minas is seeking a Retail Store Manager to oversee the safety of associates and pets, manage operational execution, and drive financial outcomes. The role demands strong leadership skills, experience in a customer-focused environment, and the ability to create an engaging workplace culture. With a commitment to providing exceptional service to pet parents, the ideal candidate will be responsible for team development, compliance, and achieving business goals.

Benefits

Health & Wellness Benefits

Paid Time off for full-time associates

Group Registered Retirement Plan (RRSP) with company match

Tuition Assistance

Career pathing

Development opportunities

Qualifications

• 4-6 years of retail leadership or experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays.
• Strong written and verbal communication skills.

Responsibilities

• Oversee the safety of people and pets, operational execution, and financial outcomes.
• Responsible for recruiting, hiring, and coaching associates.
• Drive company culture and strategies for exceptional pet parent service.

Skills

Retail leadership

Customer service

Communication skills

Organizational skills

Problem-solving

Tools

Computer applications

Job description

A major retail organization in New Minas is seeking a Retail Store Manager to oversee the safety of associates and pets, manage operational execution, and drive financial outcomes. The role demands strong leadership skills, experience in a customer-focused environment, and the ability to create an engaging workplace culture. With a commitment to providing exceptional service to pet parents, the ideal candidate will be responsible for team development, compliance, and achieving business goals.