Store Leader: Customer Experience & Ops

Canadian Tire; Lévis; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading Canadian retailer is seeking a Customer Service Manager in Lévis, Quebec. This role focuses on leading a team to deliver exceptional service, enforcing operational standards, and supporting team development. The ideal candidate will have retail experience with strong leadership and communication skills. Join a diverse environment where your contributions matter and where you can make a difference.

Qualifications

• 3-5 years retail experience required.
• Proven ability to coach and mentor team.
• High energy, enthusiasm, and drive to succeed.

Responsibilities

• Provide leadership to the team and ensure service standards.
• Establish and monitor execution of weekly price changes.
• Support customer acquisition and loyalty programs.

Skills

Coaching

Leadership

Communication

Organizational skills

Job description

A leading Canadian retailer is seeking a Customer Service Manager in Lévis, Quebec. This role focuses on leading a team to deliver exceptional service, enforcing operational standards, and supporting team development. The ideal candidate will have retail experience with strong leadership and communication skills. Join a diverse environment where your contributions matter and where you can make a difference.