Store Leader & Customer Experience Coach

Canadian Tire; Gaspé; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading Canadian retailer in Gaspé is seeking a Customer Service Team Leader to provide leadership and coaching to the customer service team. The ideal candidate will have 3-5 years of retail experience and must demonstrate exceptional communication and organizational skills. This role focuses on team development to ensure service delivery standards are met, creating a positive work environment. Applicants from equity-seeking groups are encouraged to apply, reflecting our commitment to diversity and inclusion.

Benefits

Diversity and inclusion initiatives

Career development opportunities

Qualifications

• 3-5 years of retail experience required.
• Strong ability to coach, mentor, and develop teams.
• Proven track record of managing operational processes.

Responsibilities

• Lead and coach the customer service team to meet service standards.
• Oversee and execute visual merchandise compliance.
• Develop and implement training programs for staff.

Skills

Coaching and mentoring

Exceptional communication

Organizational skills

Retail experience

Problem solving

Motivation

Job description

A leading Canadian retailer in Gaspé is seeking a Customer Service Team Leader to provide leadership and coaching to the customer service team. The ideal candidate will have 3-5 years of retail experience and must demonstrate exceptional communication and organizational skills. This role focuses on team development to ensure service delivery standards are met, creating a positive work environment. Applicants from equity-seeking groups are encouraged to apply, reflecting our commitment to diversity and inclusion.