Store Customer Service Specialist

Sherwin-Williams; Victoria; On-site; CAD 30,000 - 45,000; Full time

Job summary

A leading paint company in Victoria is seeking a Customer Service Specialist to enhance client relations and ensure satisfaction. The role involves handling customer inquiries, achieving sales targets, and maintaining a high standard of product presentation. Candidates should have a high school diploma and proven customer service skills. The position requires physical capability to lift heavy materials. This role is crucial for our retail success and offers opportunities to grow in the company.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in Canada.
• Ability to lift and carry up to 50 lbs frequently and 70 lbs occasionally.

Responsibilities

• Ensure high customer satisfaction through excellent sales service.
• Assist customers in-person and over the phone.
• Process sales transactions accurately.

Skills

Customer service

Sales skills

Communication in multiple languages

Education

High School diploma or CAEC

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

The individual selected for this role will be expected to work at Store #8792, located at: 2141 Government St. Victoria, BC V8T 4P2

Qualifications

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion

Preferred Qualifications:

• Have a valid, unrestricted Driver’s License
• Have a High School diploma or a Certificate of Adult Education Completion (CAEC)
• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint related products
• Have previous work experience operating tinting and mixing equipmentAbility to read, write, comprehend, and communicate in more than one language

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales