Station Terminal Operation Control (STOC) Coordinator (FT)

Jazz Aviation; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading regional airline in Canada is seeking a candidate to support day-to-day airport operations, ensuring top-notch customer service at all times. Responsibilities include maintaining communication with flight crews, monitoring flight information, and assisting with other operational duties. The ideal candidate must have a High School Diploma, with a preference for post-secondary education, and possess skills in multitasking, decision-making, and proficiency with computer systems. Previous customer service experience is preferred. Join an award-winning team and contribute to safe aviation operations.

Qualifications

• Excellent command of the English language both written and verbal.
• Proficiency in working with multi computer screen system.
• Demonstrated ability to thrive in a fast-paced, high stress environment.

Responsibilities

• Maintain radio communication with flight crews and ground personnel.
• Monitor forecasts and routing changes, notifying appropriate personnel.
• Assist in other related duties as instructed by shift manager/supervisor.

Skills

Excellent command of the English language

Proficiency with multi computer screen systems

Multitasking and decision-making skills

Education

High School Diploma or equivalent

Post-Secondary Education

Tools

ALTEA reservation system

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

About Jazz Aviation LP

Jazz Aviation LP (Jazz) is Canada’s largest regional airline and Air Canada’s primary Air Canada Express operator - connecting people and communities to over 70 destinations across North America.

With over 4,200 dedicated professionals, Jazz fosters a workplace united by purpose and supported by programs and policies that promote safety, diversity, and wellness. Jazz has received the following awards in 2025: recognition as Canada’s Safest Employer in the Public Transportation category, a 5-Star Diversity, Equity and Inclusion Employer, one of Canada’s Best Diversity Employers, and one of Atlantic Canada’s and Nova Scotia’s Top Employers. Jazz has previously been honoured with an Indigenous Reconciliation award from the Government of Canada for outstanding commitment to reconciliation with Indigenous peoples.

Join our award-winning team and help shape the future of regional aviation!

Purpose of Position

To provide support services for airport day-to-day operations ensuring the highest level of customer service is delivered.

Key Responsibilities

• Maintain radio communication with flight crews and ground personnel.
• Receive and relay information between flight crews, ramp, sales, commissary and maintenance personnel.
• Plot gate assignments on Gate Management System and plan/coordinate aircraft towing in accordance with gating restrictions to ensure safe movement of aircraft, personnel and passengers.
• Monitor forecasts and routing changes, forecast all changes in arrival/departure times, notify appropriate personnel and update FIDS/FMIS screens accordingly.
• Investigate delays and code them in the appropriate Airport Operations systems.
• Assist in other related duties as instructed by shift manager/supervisor.
• Perform all duties in accordance with established policies and procedures, prioritizing personal safety and the safety of co-workers and customers.
• Carry out other related duties as assigned.

Working Conditions

• This position requires shift work.
• This role involves extended periods of sitting and working at a computer workstation.

Qualifications

Education

• High School Diploma or equivalent is required.
• Post-Secondary Education is considered an asset.

Certifications/Training

• Restricted Radio License (preferred).

Required Skills, Knowledge, and Experience

• Excellent command of the English language both written and verbal.
• Proficiency in working with multi computer screen system.
• Demonstrated ability to thrive in a fast-paced, high stress environment.
• Excellent multitasking and decision-making skills.
• Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).

Additional Qualifications

• Previous customer service experience is preferred.
• Airline industry experience is considered an asset.
• Experience using the ALTEA reservation system is an asset.
• Experience with Microsoft Word, Excel, Outlook and Teams is an Asset.
• French language skills (oral fluency or working knowledge) are an asset.

We strive to make our workplace accessible for people with disabilities. We want to ensure that you are prepared for success and therefore request that you please let us know at [e-mail] if you would benefit from an accommodation during the recruitment process.

Jazz recognizes that the best talent includes people of all backgrounds, abilities and points of view. To be a leader in our industry, Jazz celebrates diversity and values the uniqueness that each individual has to offer. We empower our people to foster an internal culture of inclusion, creating safe workspaces where everyone can be their authentic self. Meeting the needs of our diverse passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.