Staffing Officer (Home Support) - Full Time Permanent - Day/Evenings

Northwood; Dartmouth; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading care organization in Dartmouth is seeking a Full Time Staffing Officer to manage staff scheduling and client communications. The ideal candidate will have strong organizational skills and relevant experience, with a diploma in Business or Computer Technology. Responsibilities include scheduling staff, processing client requests, and maintaining effective communication. This role offers a supportive work environment and the opportunity to make a meaningful impact in the community.

Qualifications

• One to two years of relevant work experience required.
• Computer software training is important.
• Demonstrated ability to work independently and in a team.

Responsibilities

• Assign and schedule staff according to requirements.
• Communicate with clients and field staff.
• Accept and process vacation requests via Portal.

Skills

Excellent communication skills

Interpersonal skills

Organizational skills

Ability to manage change

Flexibility to work various shifts

Education

Grade 12 or equivalent

Degree/Diploma in Business or Computer Technology

Tools

Microsoft Office

Procura and Procura Mobile

Job description

Overview

Make an Impact. Be Inspired. Join Northwood! Are you looking for a career where you can make a real impact? At Northwood, care is at the heart of everything we do—but we're also about community, innovation, and creating meaningful connections. As Atlantic Canada's largest not-for-profit continuing care organization, we are a dynamic team of change makers, problem-solvers, and compassionate professionals who believe in the power of connection. When you join Northwood, you become part of a forward-thinking, inclusive workplace where your ideas are valued, your growth is supported, and your work truly matters. Whether you're starting your career or looking for a meaningful next step, you'll find a place to thrive here. We\'re committed to diversity, inclusion, and fostering a workplace where everyone feels valued and empowered. We recognize that every candidate brings unique strengths, and we strive to create an equitable hiring experience for all. If you require accommodations at any stage of the application, interview, or selection process, please let us know—we\'re here to support you. Ready to love what you do? Join Northwood and be part of something bigger!

Our Homecare Operations team is currently accepting applications for a Full Time Staffing Officer to join our Home Support.

Reporting to the Staffing and Sheduling Manager

Responsibilities

• Assigning and scheduling staff according to pre-approved requirements and standards
• Scheduling Northwood employee\'s groups of clients/shifts in a designated area
• Works with Supervisors to address issues/concerns
• Accepting new clients, processing Client increases, decreases and Client on holds from Intake
• Creating and maintaining current and advanced schedules
• Communication with Clients and Field Staff via Phone, email and Procura text
• Accepting and approval of vacation requests via Portal
• Technology troubleshooting
• Completing other tasks as required

Qualifications

• Grade 12 or equivalent
• Degree/Diploma (minimum 2 year program) in Business or Computer Technology
• One to two years of relevant work experience
• Computer software training required (e.g. Microsoft Office - Word, Excel, Outlook etc.)
• Experience working with Pocura and Procura Mobile preferred/an asset
• Excellent communication and interpersonal skills
• Ability to regularly deal with challenging issues while maintaining a professional attitude
• Strong logical and organizational skills
• Demonstrated ability to work independently and in a team environment
• Ability to manage change effectively
• Flexibility to work various shifts (days, evenings, weekends, holidays)
• Ability to attend work on a regular and consistent basis

Hours: 80 hours bi-weekly - Days/Evenings

Effective Date: October 2nd 2025

If you are interested in applying for this career opportunity please click APPLY!

To learn more about Northwood please visit our website www.northwood.care

Northwood is proud to be an inclusive employer who encourages diverse applicants. We thank all applicants however, only selected applicants for an interview will be contacted.