Sr Platform Specialist

Rogers Communications; Calgary; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading telecommunications company in Calgary seeks a Sr. Platform Specialist to manage VMware and NetApp environments, ensuring security and compliance while providing technical expertise. Candidates should have excellent communication skills, knowledge in security concepts, and strong troubleshooting abilities. This full-time role offers development opportunities and a comprehensive benefits package.

Benefits

Competitive salary & annual bonus

Health and dental benefits

Growth and development opportunities

Qualifications

• Ability to independently take on work to support the enterprise program.
• After hours or weekend shifts may be required for patching.
• Participate in team on-call rotations and complex incident resolution.

Responsibilities

• Responsible for delivering patch management and related security agents.
• Accountable for reporting and service metrics of the virtualization environment.
• Create and maintain support documentation for deployment processes.

Skills

Excellent verbal and written communication skills

Knowledge of and experience using and supporting NetApp

Strong skills in troubleshooting/support

Understanding of Security and Cyber Security concepts

Tools

VMware

NetBackup

Commvault

Job description

Location: Calgary, AB

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we’re looking for

The Sr. Platform Specialist will have a focus on planning and supporting our Virtualization (VMware, VCF, NSX) and Storage environments (NetApp, vSAN) running on various platforms (Cisco, HP, IBM, Lenovo) while adding valuable support to the Backup (NetBackup, Commvault) environments supported by the Platform Services Team.

What you’ll do

• Responsible for delivering patch management and related security agents to all infrastructure assets
• Accountable for reporting and service metrics including analytics, capacity, and performance of the virtualization environment as requested by leadership
• Participate in triage and root cause analysis
• Participate in establishing an annual Performance Management Plan (PMP) for career development
• Provide infrastructure technology platform expertise in the delivery of Rogers technology projects and initiatives
• Provide 3rd tier level support to Server Operations teams with incidents and issues related to all infrastructure platforms
• Participate as a key member of the Vulnerability Management program team
• Create and maintain support documentation for processes like patching and hardware deployments
• Assist with the identification of server assets, versions, patch levels, agent status
• Build reporting functionality and self-serve capability in vRealize (vRops). Maintain ongoing compliance reporting for application of agents and patches to support the various projects within the program
• Serve as escalation resource and represent the team on infrastructure and application integration issues related to installs of agents, patching deployments, or any other project-related work
• Support the infrastructure environment through standard ITSM processes
• Provide input based on technical expertise and have a strong understanding of industry best practices

What you bring

• Excellent verbal and written communication skills to effectively interact with end users, team members, other groups and vendors
• Keen interest and understanding of Security and Cyber Security concepts, and how they pertain to the infrastructure landscape
• Knowledge of and experience using and supporting NetApp
• Ability to independently take on work to deliver the enterprise program with a strong understanding of core concepts in VMware, Azure Stack HCI, NetApp Storage and backup technologies
• Strong skills in troubleshooting/support, and an ability to stay calm under pressure
• May be expected to engage on Service Requests/Incidents/Changes/Problems escalated to the team in ServiceNow regarding program activities or regular day-to-day work
• After business hours or evening or weekend shifts may be required as patching is often completed after hours for systems/servers
• Participate in team on-call rotations (24x7) and workday escalations involving complex problem-solving for incident resolution

What’s in it for you

We believe in investing in our people and helping them reach their potential as valuable members of our team. You’ll have access to a wide range of resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive and flexible health and dental benefits, pension plan, RRSP, TFSA, and stock matching programs
• Discounts: up to 50% off Rogers services and Blue Jays tickets, 25% off TSC items, and 20% off all wireless accessories sold in Rogers stores
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities: self-driven career development programs (e.g., MyPath program); Rogers First: priority in applying to internal roles of interest
• Wellness Programs: Homewood employee & family assistance program; CBT and virtual therapy sessions; low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity: work for an organization committed to environmental protection; strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and driver’s abstract may be required depending on the role.

Schedule: Full-time

Shift: Variable

Length of Contract: Not Applicable (Regular Position)

Work Location: Barlow 2400 32 Ave NE (7789), Calgary, AB

Travel Requirements: None

Background Check(s) Required: Canadian Criminal Record Check

Posting Category/Function: Technology & Information Technology

Requisition ID: 319904

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing barriers for equal participation. We work with candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ. Posting Notes: Technology