Sr. Account Manager - Surgical Innovation and Endoscopy

Medtronic; Winnipeg; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading medical technology company seeks a Senior Account Manager in Winnipeg, Manitoba. This role involves developing customer relationships, meeting sales targets, and overseeing technology implementation. Ideal candidates should have substantial sales experience in the medical device sector; a bachelor's degree is preferred. The position offers competitive compensation and benefits.

Benefits

Competitive salary

Flexible benefits package

Recognition of contributions

Qualifications

• Minimum 5 years of experience with a medical device pacing company with a bachelor’s degree.
• Requires advanced knowledge of medical devices and strategic sales.
• Ability to work effectively with sales force and customers.

Responsibilities

• Promote and sell Medtronic's products and services.
• Develop and strengthen long-term relationships with stakeholders.
• Ensure customer readiness for new technology/product launches.

Skills

Strategic selling skills

Team building abilities

Business principles understanding

Communication abilities

Education

Bachelor’s degree

High School Diploma or GED

Associate’s Degree/College Diploma

Job description

A Day in the Life

Main purpose of job: The purpose of the position is the development of long-term relationships with customers. Own, lead and contribute to the account blue sheet and strategic selling process. Liaise with Strategic Partnership Managers (SPM) and Regional Sales Manager (RSM) for account and customer development. In addition to the responsibilities of being a Senior Account Manager, be the Team Lead for technology implementation across the region. Assist the Regional Sales Manager (RSM) in achieving unit/revenue goals by providing regional leadership to the Account Managers and Clinical specialist teams to foster an environment of performance.

This position is based in Winnipeg, Manitoba.

Main job duties / responsibilities

• Promotes and sells Medtronic's products and services within an assigned geographic area and/or specific customer accounts to meet or exceed sales targets.
• Responsible for developing, building, and strengthening long-term relationships with stakeholders including distributors and healthcare professionals.
• Responsible for pursuing leads, assessing needs and providing product services to maximize the benefits derived from Medtronic's products and/or services.
• Promotes and establishes education of the company's products and/or services.
• Conducts market research including customers and competitors activities.
• Implements market development plans/strategies and changes as needed.
• Communicates customer feedback on new products and/or modifications to existing products or applications to internal stakeholders including R&D, Operations and Marketing.
• Responsible for reporting complaints and Adverse Drug Reactions (ADR).

• Oversee implementation of Educational programs for new technology deployment, for both external and internal customers (Customers, Account Managers and Clinical Specialists) to a desired level.
• Assess level of understanding of technology for Account Mgrs/CSs and customers.
• Confirm level of competence and certification to an educational standard.
• Provide ongoing technology education.
• Provide uniform dissemination of information and clinical data.
• Oversight of software updates.
• Ensure customer readiness for new technology/product launches.
• Expand remote patient management capabilities in each account.

Career stream and differentiating factors

Career stream: Typically sales professional individual contributors with direct sales responsibilities. May direct the work of other lower level sales professionals or manage sales processes and/or accounts involving multiple team members. The majority of time is spent establishing and maintaining customer relationships, developing new customer relationships, implementing sales strategies and closing sales.

Differentiating factors:

• Autonomy: Seasoned sales professional managing large accounts involving multiple team members. Secures and maintains product distributions and/or services, and maintains effective agreements. Works independently with limited supervision. Builds a network of relationships.
• Organizational Impact: Works to achieve individual sales targets and execute on sales plans by developing new accounts and/or expanding existing accounts, expanding market presence, and building strong client base. Has significant impact on achieving department’s sales results and may contribute to the development of goals for the department and planning efforts. Works on one or more large accounts, involving multiple team members.
• Drives adoption and penetration in accounts.
• Innovation and Complexity: Makes improvements of sales processes and tools to enhance performance of the job area. Recommends changes in account strategy and tactics to achieve sales goals. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
• Communication and Influence: Influences internal contacts (within the job area) and external suppliers, customers and/or vendors regarding policy, practices and procedures. Communicates with external suppliers, customers and/or vendors, involving advanced negotiation and/or presentations in order to manage relationships and close sales.
• Leadership and Talent Management: Normally receives little instruction on day-to-day work, general instructions on new assignment. May be responsible for providing guidance, coaching and training to other sales professionals and/or support employees. May manage large accounts at this level, requiring responsibility for the delegation of work and the review of others' work product.

Required knowledge and experience: Requires advanced knowledge of job area typically obtained through education combined with broad sales experience. Career-level sales representatives, who are fully qualified, experienced professionals. Requires a High School Diploma or GED AND a minimum of 8 years experience with a medical device pacing company (or 7 years with 2 years of prior healthcare or engineering experience) OR an Associate’s Degree/College Diploma AND a minimum of 6 years of experience with a medical device pacing company (or 5 years with 2 years of prior healthcare or engineering experience) OR Bachelor’s degree AND a minimum of 5 years of experience with a medical device pacing company (or 4 years with 2 years of prior healthcare or engineering experience).

Required qualifications

Knowledge / Education
• High School Diploma or GED, or;
• Associate’s Degree/College Diploma, or;
• Bachelors’ degree.

Job experience
•Minimum 8 years of experience with a medical device pacing company (or 7 years with 2 years of prior healthcare or engineering experience), with a High School Diploma or GED, or;
•Minimum 6 years of experience with a medical device pacing company (or 5 years with 2 years of prior healthcare or engineering experience), with an Associate’s Degree/College Diploma, or;
•Minimum of 5 years of experience with a medical device pacing company (or 4 years with 2 years of prior healthcare or engineering experience), with a bachelor’s degree.

Skills / competencies
•Demonstrated strategic selling skills.
•Demonstrated ability to work effectively with sales force and customers.
•Demonstrated team building abilities.
•Demonstrates a clear grasp of the fundamental drivers of the organization’s financial success.
•Demonstrates an understanding of business principles, industry dynamics and market trends.
•Established tactical plans within the region.
•Ability to give and receive coaching.
•Act as a role model for change.
•Act as a leader for the other team members.
•Ability to communicate the value, urgency and need for change that engages employees in the process.
•Capacity to evolve in an ambiguous market dynamic.

Physical job requirements
•Travel required for training, leadership meetings, customer events, symposia, field activities

Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process.

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here