Sport Shop Assistant

Canlan Sports; Toronto; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading sports complex operator in Canada is seeking a Sports Shop Assistant to provide exceptional customer service and sales support. The role involves developing product knowledge, engaging with customers, and ensuring the shop operates smoothly during shifts. Candidates should have a high school education and experience in retail or customer service, along with strong communication skills and a passion for sports.

Qualifications

• At least one year of retail and/or customer service experience.
• Strong hockey and/or skating knowledge.
• Cash handling experience through a POS system is preferred.

Responsibilities

• Ensure shop opening and closing procedures are followed.
• Engage customers and promote sports shop products and services.
• Maintain product stock on the retail floor.

Skills

Customer Service

Product Knowledge

Cash Handling

Communication Skills

Education

High School Diploma or equivalent

Job description

Canlan Sports is the largest private-sector owner and operator of recreational sports complexes in North America. The company's success in the sports and recreation industry is attributed to a focus on innovative programming, service excellence, world-class sports communities , and an understanding of its customers’ expectations and the commitment needed to deliver industry-leading participant experiences.

Our Sports Shop Assistants provide positive service and sales to all prospective customers in a friendly and timely manner in a clean and organized environment.

Responsibilities

• Ensure shop opening and closing procedures are followed (shift dependent)
• Receive, securely shop and mechanize product following established procedures
• Demonstrate strong product knowledge and attends product knowledge seminars (both facility and vendor provided)
• Actively engage customer by
• greeting them upon their entry to the shop
• maintaining a presence on the retail floor
• promoting Sports Shop products and services
• Execute initiatives in effective and accurate use of ORION POS system and cash handling procedures
• Develop and maintain strong skate sharpening skills and certification
• Report to Sports Shop Supervisor all relative customer questions, suggestions or complaints
• Monitor stock and ensure the shop and all inventory is kept clean
• Replenish and maintain shop products on the floor as needed
• Adhere to all Risk Management policies and procedures
• Report any unsafe Health & Safety conditions
• Is "WHMIS" and "Workplace Violence" trained
• Is aware and understands implementation of the Facility Emergency Plan, Incident Reports and knows the location and how to use the First Aid Kit, Eye Wash Station and Defibrillator
• Wear appropriate Personal Protective Equipment (PPE) when required
• Ensure consideration for best practices in energy use management and environmental impact are employed
  
  

Qualifications And Education

• Completed high school education or equivalent is an asset
  
  

Abilities, Attributes And Experience

• At least one year retail and / or customer service experience
• Willingness and ability to work flexible hours (evenings & weekends)
• Strong hockey and/or skating knowledge
• Strong skate sharpening skills
• Cash handling experience through a POS system (preferred)
• Demonstrated computer skills, notably in Microsoft Word and Excel
• Neat appearance with a professional and positive attitude
• Great communication skills
• Thorough, organized, articulate and punctual
  
  

If you are interested in this role and becoming part of the Canlan team, please apply online.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial, and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices