Spécialiste Principal de la Formation / Bilingual Sr. Training Specialist

MCAP; Vancouver; On-site; CAD 65,000 - 85,000; Full time

Job summary

A financial services company in Metro Vancouver is seeking a dedicated learning and development professional to create and deliver training solutions. The ideal candidate will have at least 3 years of industry experience along with exceptional organizational, communication, and interpersonal skills. This role requires bilingual proficiency in English and French, reflecting the commitment to an inclusive workplace. Competitive compensation and growth opportunities are offered.

Qualifications

• Minimum 3 years of industry experience required.
• Minimum 2 years of Learning & Development experience preferred.
• Bilingualism in French and English is required.

Responsibilities

• Plan and deliver employee training solutions.
• Consult with stakeholders to determine training needs.
• Facilitate training sessions both in-person and virtually.

Skills

Interpersonal skills

Communication skills

Organizational skills

Analytical skills

Project management

Education

College diploma / University degree in Education / Adult Learning

Tools

Outlook

Word

Excel

PowerPoint

SharePoint

Job description

The Role

This position is responsible for planning, organizing, designing and delivering various employee training solutions designed to support the business objectives

Internal Training Consulting

• Manage Learning & Development email inbox
• Administration of online procedure manual(s)
• Document and update processes and procedures (business’ and internal) as required
• Draft and distribute communications to keep staff informed of products, policies, technology changes, upcoming training events, and new initiatives
• Participate in corporate initiatives to build a positive learning culture throughout MCAP
• Research current trends to stay informed on industry best practices (training, business, and technology) and opportunities in order to provide appropriate recommendations
• Seek and provide peer feedback on training delivery, design, and development

Training Needs Analysis

Consult with Single Family stakeholders to determine business’ performance gaps

Determine and recommend most appropriate training solution(s), based on target audience, number of participants, geographical location, budget, etc.

Identify any operational risk(s) present within the training request

Determine how employees will be supported on the job

Design

Consult with Subject Matter Expert (SME) to determine and compile training content (learning points and objectives)

Leverage existing training materials where possible to utilize in the development of new materials

Organize content into programs, courses, topics, and objectives

Design course outlines for instructor-led training and e-Learning training modules

Leverage adult learning principles and fundamental learning strategy to ensure transfer of knowledge (teach, show, do, evaluate)

Determine most suitable method(s) of delivery to meet the needs of the learner and business unit

Consult with Instructional Design team to ensure training solution is aligned to design plan

Design training programs for multiple business units

Development

Develop training solution based on design plan – training needs analysis, content document, design document, pre-built templates, existing materials

Seek and provide peer feedback on training material development

Obtain sign-off from business unit leaders throughout development of the training solution

Develop training schedule to support learners’ knowledge transfer

Conduct a program pilot (dry run) when possible and revise materials as necessary to ensure accuracy and effectiveness of delivery

Maintain training materials (job aids, program guides, procedures, evaluations, e- learning modules) to ensure alignment with business’ processes

Develop training programs for multiple business units

Implement Training Programs

Schedule logistics of training delivery – participants list, training schedule, facilities / room bookings, resources – to meet business’ training needs

Review materials prior to training to ensure accuracy and effectiveness of delivery

Organize and set up the learning environment and supporting materials in preparation for the training session

Facilitate virtual and in-class training to satisfy learning objectives

Maintain professional disposition, appropriate body language, and confident demeanor to ensure expert delivery

Establish expectations of learners, and reinforce positive and negative behaviours

Provide opportunities for engagement and participation, in keeping with adult learning principles

Check in with learners throughout the session to confirm understanding and to foster learning

Recognize participants’ various learning styles, and adapt training style accordingly

Document learner observations and provide feedback to participants’ leaders

Deliver training programs to multiple business units

Evaluation of Training

Distribute reaction surveys (level 1), knowledge assessments (level 2) and monitor on- the-job performance (level 3) to evaluate effectiveness of training

Summarize and distribute knowledge assessment results to the participants’ leader(s)

Analyze feedback to assess effectiveness and impact of training solution

Adjust training solution as required to improve upon results

Project Management

Maintain awareness of business unit goals, objectives, strategies, procedures and technology changes

Analyze data, identify trends, and minimize obstacles that stand in the way of job performance and success

Provide subject matter expertise and impact analysis on major projects and business opportunities; anticipate next steps and mitigate potential risks

Demonstrate expert skills in end-to-end project management and ownership, including proactive updates to manager / stakeholders throughout project

Build and maintain strong relationships with all internal and external customers

Review established processes to ensure validity and effectiveness, provide recommendations for efficiencies and implement for improvement where required

Ensure polished communication, organizational skills and detail orientation

Bilingualism in French and English is required for this position in order to interact with, support, and / or provide services to French-speaking and non-French-speaking colleagues, managers, and other staff members within the company, located inside and / or outside the province of Quebec.

What You Bring To The Team

Minimum 3 years of industry experience

Minimum 2 years of Learning & Development experience

Exceptional interpersonal skills

Exceptional communication skills (verbal and written)

Excellent organizational and time management skills

Expert in Outlook, Word, Excel, PowerPoint and SharePoint applications

Strong aptitude in managing competing priorities

Autonomously carries out duties with integrity and takes accountability for decisions and results

Excellent analytical and problem-solving skills

Critical thinking and consideration of holistic business impacts

Strong cross-departmental relationships

Ability to coach, mentor, and support staff (new employees, cross-trainees, and peers) to close knowledge and / or skill gaps and resolve difficult or unusual issues

College diploma / University degree, preference in Education / Adult Learning

Bilingual French and English is required