Spécialiste des certifications - Certification Specialist

Global Payments; Remote; CAD 42,000 - 50,000; Full time

Job summary

A leading payment solutions company is seeking a candidate for a technical support role, focusing on new product integrations and quality assurance. The ideal candidate will have a high school diploma, 1-3 years of relevant experience, and be bilingual in French and English. This position includes comprehensive benefits and offers a salary up to $50,000/year. Join a supportive environment committed to continuous improvement and innovation in payment technology.

Benefits

Comprehensive benefits package

Opportunity for career advancement

Supportive work environment

Qualifications

• 1-3 years of experience in a similar role.
• Ability to manage multiple activities and tasks under time constraints.
• Strong communication and writing skills for clear specifications and reports.

Responsibilities

• Provide technical support to the product group and merchants regarding new products.
• Prepare customized POS test scripts for each solution.
• Coordinate testing with partner technicians to ensure quality assurance.

Skills

Bilingual (French/English)

Excellent communication skills

Analytical skills

Problem-solving skills

Education

High School diploma

Post-secondary education or equivalent experience

Job description

Why consider this job opportunity

• Salary up to $50,000/year
• Comprehensive benefits package including medical, dental, and vision care
• Opportunity for career advancement and growth within the organization
• Remote position with flexibility, based in the Greater Toronto Area for easy access to business locations
• Supportive and collaborative work environment focused on continuous improvement
• Chance to contribute to innovative payment technology solutions

What to Expect (Job Responsibilities)

• Provide technical support to the product group and merchants regarding new products and integrations
• Prepare customized POS test scripts for each solution and generate test results
• Act as a Subject Matter Expert for new certifications and assist external developers with variances
• Coordinate testing with partner technicians to implement quality assurance procedures before deployment
• Analyze situations that may create future operational issues and recommend solutions

What is Required (Qualifications)

• High School diploma required; post‑secondary education or equivalent experience preferred
• 1‑3 years of experience in a similar role
• Bilingual (French/English) is required
• Excellent communication and writing skills for clear specifications and reports
• Ability to manage multiple activities and tasks under time constraints

How to Stand Out (Preferred Qualifications)

• Knowledge of Tandem and Base‑24 systems
• Familiarity with credit card operations and regulations, including Visa, Mastercard, and AMEX
• Strong problem‑solving and investigative skills
• Willingness to take ownership of work to enhance performance

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