Specialist Channel Content Development

Scotiabank; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading bank in the Americas is looking for a Specialist in Channel Content Development to join their team in Toronto. This role involves designing and developing learning content to enhance client experiences across various channels. Candidates should have experience in instructional design, advanced eLearning software knowledge, and a commitment to accessibility. The bank promotes an inclusive culture and offers opportunities for professional growth. Flexible working conditions apply.

Benefits

Inclusive workplace environment

Opportunities for professional growth

Support for accommodation during recruitment

Qualifications

• Experience as an Instructional Designer or in a Learning Experience Design role.
• Advanced knowledge of eLearning software.
• Experience in designing and developing digital learning content preferred.

Responsibilities

• Develop learning content that supports service and capability building.
• Execute change requests for training content.
• Champion usability and accessibility of learning material.
• Collaborate with the Learning Delivery team to execute courses.

Skills

Instructional Design

Learning Experience Design

Articulate Storyline

Camtasia

Video Editing

Accessibility Design

Learning Management Systems

Web/HTML Design

Education

Post-secondary education in Business, Digital Communications, or Adult Learning

Job description

Requisition ID: 248293

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Specialist, Channel Content Development contributes to the overall success of the Client Experience teams across both Virtual and Retail Branch channels by designing and developing learning content that supports the organization’s service, capability building, and experience enhancement strategies. Ensures that all deliverables are created and maintained in alignment with governing regulations, audit protocols, internal policies, and established standards. As Specialist, Channel Content Development, you will be responsible for developing learning content based on established learning frameworks.

Is this role right for you? In this role, you will:

• Understand and deliver a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Accountable for executing change requests for updated and new training content (including, but not limited to version accuracy, request requirements, document review for formatting and language standards, etc.).
• Develops or advises the overall framework, design, strategy of courses, ensuring alignment with learning needs and service level agreements.
• Perform all ADDIE Model tasks from start to finish when developing content.
• Assist with the creation of facilitation decks.
• Champion usability and accessibility of learning material by utilizing digital creation knowledge to develop accessible digital learning content.
• Maintains learning programs to ensure up-to-date learning content, friendly usability, troubleshooting technical issues, etc. Provides end‑user support and resolves low risk inquiries and concerns. Collaborates with the Learning Delivery team to execute courses and maintain existing learning programs.
• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day‑to‑day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Post‑secondary education in Business, Digital Communications, or Adult Learning is an asset.
• Previous experience as an Instructional Designer or Learning Experience Design role.
• Advanced knowledge of Articulate Storyline, and/or other eLearning software.
• Advanced knowledge of Camtasia and/or Snagit as video editing software.
• Advanced knowledge of developing Accessibility according to AODA standard.
• Previous experience in Learning Management Systems.
• Previous experience in designing and developing digital learning content preferred.
• Web/HTML Design is an asset.

Working Conditions:

• Work in a standard office‑based environment.
• The incumbent must work under tight deadlines, conflicting priorities and changing project requirements.
• Must be able to react quickly to resolve problems and work overtime on many occasions to meet project deadlines.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.