Travel Expert

Sunwing Vacations Group; Mississauga; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading travel services company seeks a Travel Expert in Mississauga, responsible for providing high-quality services to clients and building long-term relationships. The ideal candidate has experience as a Travel Counsellor and the ability to work various shifts. Responsibilities include selling travel products, assisting with local promotions, and documenting client files. The company is committed to diversity and inclusion, welcoming applications from all individuals. Accommodation support is available during the hiring process.

Qualifications

• Experience as a Travel Counsellor required.
• Ability to work various shifts including evenings and weekends.

Responsibilities

• Provide high quality service to consumer travel clients.
• Sell preferred supplier products to meet targets.
• Provide accurate travel information and documentation.
• Assist with local business promotions and networking.
• Help resolve client complaints.
• Document client files accurately.

Skills

Travel Counsellor experience

Customer relationship building

Sales skills

Job description

About Us:

Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.

The Opportunity:

Under SellOffVacations, we are looking for a Travel Expert to join us in making vacation dreams come true. As a results and detail-oriented Travel Expert, you are responsible for providing high quality service to consumer travel clients and for emphasizing long-term working relationships to build a strong repeat customer base. The position reports to the Selling Supervisor/Branch Manager and will be located at our retail store in Mississauga.

What You'll Do:

• Provide high quality service to consumer travel clients emphasizing long-term working relationships to build a strong repeat customer base
• Sell a full range of preferred supplier products to meet and exceed targets
• Provide accurate, complex travel information (i.e., detailed travel documentation, etc.)
• Organize and assist with local business building promotions and local networking
• Assist in the resolution of client complaints
• Invoice and document client files accurately in accordance with company policy
• Work closely with Consumers, Tour Operators, and various Internal Support departments

What You'll Need:

• Experience as a Travel Counsellor
• Ability to work various shifts including evenings and weekends

We thank all who apply however only those who meet the qualifications will be contacted.

Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.

We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email [e-mail]