Solutions Engineering Manager

Darktrace; Toronto; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

A technology company located in Toronto, Canada, is seeking an experienced Solutions Engineer Manager to lead a robust Solutions Engineering team. This role involves managing the pre-sales process, mentoring sales teams, and ensuring customer success. The ideal candidate should have over 5 years of experience in sales engineering roles, strong knowledge of cloud and on-premise networking, and exemplary communication skills. Competitive benefits including medical insurance and paid parental leave are provided.

Benefits

100% medical, dental and vision insurance

Paid parental leave

Life insurance

Employee Assistance Program

Qualifications

• 3+ years managing a regional pre-sales engineering team for software.
• 5+ years in sales or solutions engineering roles.
• Strong knowledge in on-premise and cloud networking.

Responsibilities

• Manage pre-sales process for the SE organization.
• Mentor sales and technical teams to ensure customer success.
• Align with sales leadership on revenue impact and forecasting.
• Act as technical leader in customer engagements.

Skills

Team leadership

Customer relationship management

Sales engineering

On-premise networking

Cloud networking

Cyber security knowledge

Effective communication

Education

Bachelor's or Master's degree

Job description

Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.

Our roots lie deep in innovation. The Darktrace AI Research Centre based in our Cambridge, UK headquarters, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications.

The Solutions Engineer Manager (SE Manager) is a senior member of our Solutions Engineering team. Darktrace is currently expanding its technical team to accommodate a rapidly growing customer base and accelerating revenue. This role is a dynamic and varied customer focused technical position. This person will provide leadership to the technical go to market team in pre-sale and post-sales accounts, working together with our Sales leadership to ensure customer needs are met.

Key Duties & Responsibilities

Directly manage the day-to-day pre-sales process of the SE organization within Darktrace including:

• Mentorship of AE/SE relationships to handle discovery and customer outcome based qualification.
• Inspect and qualify Proof of Value(POV) criteria to ensure that Darktrace customers are set up for success. Mentor sales and technical sales teams to ensure timely completion and delivery of value frame works to customer.
• Act as the CTO of the franchise, aligning product knowledge and capabilities to sales and technical sales members. This includes pursuit and delivery of industry knowledge around all Darktrace competitors, Network and Endpoint Security, Email Security, services and managed services, OT and IOT, etc.
• Ensure responsiveness, ownership and creativity as well as coach and develop individual contributors.
• Hire, develop, inspire and retain a team.
• Interview and provide sales feedback and coaching for AE counterparts when/where applicable
• Align directly with sales leadership to understand and drive impact of sales revenue through forecasting and deal inspection. Model effective partnership, communication skills and regional account ownership.
• Serve as a customer contact in pre and post sales activities including large deal sponsorship, account team mentoring, and support escalation management when necessary.
• Be able to present as a technical leader in engagements as well as support marketing events/functions, executive dinners, conferences and roadshows accordingly.
• Have or develop relationships within local and Channel Partner(VAR) technical community as well as manage SE team in coordination with Channel Solutions Engineering.

Qualifications & Experience

• 3+ years of experience managing or being a team lead for a regional pre-sales sales engineering team for a software organization
• 5+ years of experience in a sales engineering or solutions engineering role
• Strong knowledge in both on-premise and cloud networking
• Experience within the cyber security industry preferred
• Confident, polished communicator with a proven ability to build lasting, critical business relationships
• Bachelor's or Master's degree

Benefits

• 100% medical, dental and vision insurance, plus dependents
• Paid parental leave
• Life insurance
• Employee Assistance Program

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