Solution Specialist I, Infrastructure

BCAA; Eastern Ontario; Hybrid; CAD 88,000 - 111,000; Full time

Job summary

A leading Canadian organization is seeking a Solution Specialist I to support and maintain AWS cloud infrastructure and Windows Server environments. This hybrid role requires 6–7 years of experience, particularly in cloud services and system administration. The successful candidate will work on mission-critical systems, ensuring operational excellence and contributing to project success.

Benefits

Career and personal development

Flexible benefits

Paid time off

BCAA membership perks

Qualifications

• 6–7 years of system administration or infrastructure experience.
• Hands-on experience with AWS cloud services (EC2, S3, IAM, VPC).
• Expertise in administering Microsoft environments.

Responsibilities

• Support and maintain AWS cloud infrastructure services.
• Administer Windows Server environments.
• Provide support for hybrid Office 365 services.

Skills

AWS cloud services

Windows Server environments

PowerShell scripting

Troubleshooting skills

Communication skills

Education

Associate's, Bachelor's, or Post-Graduate Degree in Computer Science or related field

Tools

AWS EC2

Active Directory

Office 365

Job description

Overview

Why BCAA? Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Solution Specialist I based in our Head Office. This is a hybrid role based out of Burnaby, BC Head Office (3 Days On Site / 2 Days Remote). Applicants who are not located within commuting distance of our Head Office or are not looking to relocate to the Greater Vancouver/Lower Mainland/Fraser Valley region will not be considered.

The salary range for this position is $88,530.00 to $110,662.44 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 9%, with the opportunity to earn up to 15%.

Role

As a Solution Specialist I, you’ll provide consulting, technical planning, and system administration to support BCAA’s business and infrastructure systems. You’ll deliver second-level and occasional third-level administration, help design and maintain system architecture, and ensure operational excellence. You’ll also play a key role in troubleshooting, coaching junior staff, and contributing to project success. This is an excellent opportunity to grow your expertise in infrastructure solutions while supporting mission-critical systems that serve our members and employees.

Responsibilities

• Support and maintain AWS cloud infrastructure services, including compute, storage, and networking resources.
• Administer Windows Server environments, including Active Directory, Group Policy Objects (GPO), and Public Key Infrastructure (PKI).
• Provide support for hybrid Office 365 services, including Exchange Online, Teams, and identity integration.
• Automate routine administrative tasks using PowerShell scripting.
• Monitor and manage incident, request, and change activities in alignment with ITIL processes.
• Contribute to meeting defined SLAs for system availability, performance, and support response times.
• Assist senior team members in implementing and documenting new enterprise IT solutions.
• Participate in patching, upgrades, and system lifecycle management across on-premises and cloud platforms.
• Maintain documentation of system configurations, processes, and operational standards.

What you bring

• Associate’s, Bachelor’s, or Post-Graduate Degree in Computer Science, Information Systems, or Computer Engineering.
• 6–7 years of system administration and/or system infrastructure experience.
• Hands-on experience with AWS cloud services (EC2, S3, IAM, VPC).
• Expert background in administering Microsoft environments, including Active Directory, DNS, DHCP, and GPO.
• Familiarity with Office 365 hybrid environments and identity management.
• Proficiency with PowerShell scripting for automation and administration.
• Knowledge of ITIL principles and experience working within SLA-driven environments.
• Strong troubleshooting, problem-solving, and communication skills.
• Bonus Skills! Exposure to Terraform or other Infrastructure-as-Code (IaC) tools; Familiarity with CI/CD pipelines or DevOps practices; Understanding of containerization platforms (Docker, Kubernetes); AWS or Microsoft certifications (e.g., AWS Solutions Architect Associate, Microsoft 365/Windows Server certifications); Familiarity with SCCM or MECM management.

What we offer

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
• Career and personal development to help you grow and reach your goals.
• Incentives that recognize team and individual sales and performance.
• Flexible benefits to support your health and lifestyle, and wellness dollars to keep your body, mind and soul thriving.
• A competitive rewards package including salary performance bonus programs, pension plan, and more to help build your personal wealth.
• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
• BCAA membership, with valuable perks and Member savings on everyday purchases, including gas, coffee, clothes, sports and event tickets, and hotels.
• Meaningful, rewarding work for a BC Top Employer known for putting people first and continually building a better workplace for all our team members.

Internal Applicants: Please note that the internal posting closes on September 24, 2025, and the role is a Grade 13 position.

We’re an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact [e-mail].