Solution Engineer

Alida; Toronto; On-site; CAD 100,000 - 112,000; Full time

Job summary

A leading Canadian SaaS company is seeking a Solution Engineer to support sales executives during the deal cycle. The successful candidate will conduct discovery calls, develop personalized product demonstrations, and serve as a trusted advisor to clients. This role is crucial in addressing client needs and enhancing the value of the platform. Candidates should have a strong background in sales and a technical understanding of SaaS applications, with a salary range of $100,000 to $112,000 CAD, depending on experience.

Benefits

Growth opportunities

Company paid benefits

Recognition as a best workplace

Diversity and inclusion initiatives

Qualifications

• At least 2 years of experience in a sales or business development role.
• Ability to meet tight deadlines and work in a fast-paced environment.
• Experience with MEDDIC or similar sales methodologies.

Responsibilities

• Conduct customer discovery calls to uncover business needs.
• Develop custom product demonstrations that address prospect needs.
• Serve as a trusted solution advisor to senior customer stakeholders.

Skills

Listening

Storytelling

Interpersonal skills

Relationship-building

Analytical thinking

Collaboration

Tools

SaaS applications

Job description

A Solution Engineer is a critical part of the Alida sales process. You will partner with Sales executives to support the deal cycle. The key job function is to participate in customer discovery calls to learn their business needs so you can deliver a compelling software demonstration that evangelizes the Alida platform. The best Solution Engineers are great storytellers and can deliver a compelling demo that uses the prospects' story in the demo.

What you’ll be doing:

• Collaborate with Account Executives, Sales Leadership and Professional Services to conduct discovery, identify and uncover customer’s challenges, provide strategic objectives and customer experience opportunities
• Map the prospect’s business and technology needs to Alida’s solution, validate key use cases and build custom product demonstrations to address prospect needs
• Provide solution expertise through product demonstrations and technical consultation
• Identify and support opportunities for data integration to enhance platform value and user adoption
• Serve as trusted solution advisor to senior customer stakeholders throughout the Alida engagement cycle
• Work collaboratively with Product Management and Product Marketing during the development, launch, and refinement of Alida products
• Respond to functional and technical elements of RFIs/RFPs
• Champions the value‑based customer management best practices

Requirements:

• A great listener and a great story teller
• Strong interpersonal and relationship‑building abilities
• At least 2 years of previous experience in a sales or business development role.
• A working technical knowledge of SaaS applications.
• Ability to meet tight deadlines and work within a fast‑paced sales environment
• Know and appreciate the importance of presenting the benefits of a product…not just features
• Strong attention to detail
• Creative and analytical thinker that does not assume status quo
• Driven to succeed every day
• Collaborative – you naturally share and never lose sight that you are part of a team
• Experience with MEDDIC or similar sales methodologies
• The expected base pay range for this position will be $100,000‑112,000 CAD depending on experience. There will be an OTE component.

The Good Stuff:

• Amazing growth and learning opportunities with a fast‑growing Canadian SaaS company that is a world leader in its industry
• Best‑in‑class company paid benefits for you and your family
• Recognized as one of the Best Workplaces™ in British Columbia for 2024 by Great Place to Work
• Recognized in 2023 as one of the Best Workplaces for Women®
• Recognized as a Top Employer by British Columbia’s Top Employers 2023

About Alida

Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long‑term loyalty and growth.

That’s why Alida helps innovative brands create highly engaged research communities to gather feedback that empowers better customer experiences and product innovation.

Leading companies like HBOMax, Adobe, Warner Bros. Discovery, Twitch and lululemon depend on Alida’s community‑centered research platform to deliver fast and reliable customer feedback at scale so they can build better products, refine user experiences and test marketing campaigns.

Learn more at www.alida.com.

We understand that applying for a new position takes effort and want to thank you in advance for taking the time to introduce yourself.

At Alida, we’re dedicated to fostering an environment where our employees feel heard, valued and included.

We believe that a diverse team is a core pillar in building better products and services for our global customers and we strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation. Even if you don’t meet every single one of the stated requirements but you are excited about this opportunity, we’d love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and others we may have open now or in the future.

Alida has an accommodation process in place to provide reasonable accommodation to employees, and to qualified job applicants with a disability during the hiring process. If you require accommodation because of a disability or medical need, please contact [e-mail] so that arrangements can be made for the appropriate accommodations to be in place.

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