Software Support Engineer

Canonical; Trois-Rivières; Remote; CAD 97,000 - 133,000; Full time

Job summary

A leading open source software company is seeking a Software Support Engineer to tackle complex issues in Linux-based infrastructure and applications. In this remote role, you will leverage your expertise in open source technologies like Docker and Kubernetes to support enterprise customers. A passion for troubleshooting and strong communication skills are essential for success in this collaborative team environment.

Qualifications

• Affinity for open source software and troubleshooting issues.
• Strong communication skills for customer interaction.
• Ability to work on various layers of the Linux stack.

Responsibilities

• Troubleshoot and resolve critical issues in the open source stack.
• Provide workarounds, guidance, and upstream bug fixes.
• Engage with other engineers across the software stack.

Skills

Troubleshooting

Communication

Problem-solving

Linux expertise

Knowledge of open source

Tools

Docker

Kubernetes

OpenStack

Ceph

Job description

Overview

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world’s leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing.

We are hiring a Software Support Engineer to work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

Location: This is a remote role, we have teams in all time zones.

The role entails