Social Media Listener & Community Support Specialist

ServiceTitan; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading software company in Canada is seeking a Social Media and Community Manager. This role involves managing brand interactions across social platforms, ensuring customer inquiries are addressed promptly. Candidates should have at least 2 years of experience in social media and community management, with excellent communication skills. The position offers opportunities for career growth and flexible time off, making it an attractive choice for those looking to advance their careers in a supportive environment.

Benefits

Flexible time off

Comprehensive onboarding program

Company-paid medical, dental, and vision benefits

Qualifications

• 2 years of experience with social media management and/or Facebook groups.
• 2 years of experience with community management and/or customer support.
• Reliable and secure access to high-speed internet.

Responsibilities

• Monitor and respond to brand mentions and conversations on social media.
• Provide timely responses to customer inquiries and capture sentiment.
• Collaborate with stakeholders to address customer issues.

Skills

Social media management

Community management

Excellent written communication

Detail-oriented

Tools

Salesforce

Job description

A leading software company in Canada is seeking a Social Media and Community Manager. This role involves managing brand interactions across social platforms, ensuring customer inquiries are addressed promptly. Candidates should have at least 2 years of experience in social media and community management, with excellent communication skills. The position offers opportunities for career growth and flexible time off, making it an attractive choice for those looking to advance their careers in a supportive environment.