Social & Community Manager

Affirm; London; On-site; CAD 109,000 - 159,000; Full time

Job summary

A pioneering financial technology company located in London, Ontario, seeks a Social & Community Manager to drive brand engagement and build community through cultural connections. Ideal candidates will possess 8-10 years of experience in social media, creative storytelling, and community building. The role offers a competitive salary within the range of $109,000 - $159,000, along with comprehensive benefits including health coverage and flexible spending stipends.

Benefits

Health care coverage

Flexible Spending Wallets

Competitive vacation and holiday schedules

Employee stock purchase plan

Qualifications

• 8–10 years of experience in social and community management.
• Someone with strong creative instincts and storytelling skills.
• Experience collaborating with creators and cultural voices.

Responsibilities

• Spot trends and cultural moments for the brand.
• Participate in real-time cultural dialogues.
• Foster community dialogue to build trust and loyalty.

Skills

Cultural fluency

Social media expertise

Creative instincts

Community building

Analytical mindset

Tools

Sprout Social

Job description

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The Brand & Communications team builds trust and drives impact through creative campaigns and storytelling that bring affirm’s mission to life. Social is one of the most important ways we show up in culture, engage our community, and make our brand resonate with the audiences that matter most.

We’re looking for a Social & Community Manager to join our Brand & Communications team. This isn’t about running channels for the sake of it — it’s about shaping how affirm participates in culture every single day.

You’ll be the person who knows what’s trending before it trends, who can spot the conversation threads worth jumping into, and who brings the creative instincts to make affirm feel human, relevant, and distinctive online. You’ll partner with senior leadership on strategy, but your superpower will be cultural fluency — knowing the vibes, the moments, and the formats that matter, and translating them into content and community that people actually want to engage with.

If you live and breathe social, spend as much time in comments as in feeds, and believe brands should feel like part of the conversation (not a step behind it), this role is for you.

What You'll Do

• Be our cultural radar: Spot trends, creators, and conversations — from TikTok to Reddit to whatever comes next — and know when/how affirm should show up.
• Participate in real time: Jump into cultural moments and dialogue with the right tone, speed, and creativity.
• Build community: Foster dialogue and connection, turning participation into trust and loyalty.
• Bring campaigns to life: Partner with teams including Communications, Brand, and Partner Marketing to ensure launches and narratives feel social-first, not bolted on.
• Push creative boundaries: Experiment with new formats and ideas that stretch how affirm shows up in culture.
• Measure and refine: Use social listening and analytics to capture insights, optimize, and continually raise the bar.

What We Look For

• 8–10 years of experience in social and community, with flexibility to consider exceptional candidates with 5+ years who demonstrate outsized cultural fluency and impact.
• Someone who lives and breathes social: you know the trends, memes, creators, and communities shaping culture, and you can spot what matters before it peaks.
• Proven track record of sparking conversation and building community — not just publishing content, but creating connection and participation.
• Strong creative instincts and storytelling skills that feel natural across formats, from short-form video to emerging cultural expressions.
• Experience collaborating with creators and cultural voices to amplify stories authentically.
• Comfort moving fast in real time — with the judgment to know when to act and when not to.
• Analytical mindset with experience using social listening and reporting tools (e.g., Sprout Social) to guide decisions and continually raise the bar.
• Collaborative, curious, and energized by working across teams to make campaigns and moments social-first.

Base Pay Grade

K

Equity Grade

5

Employees new to affirm typically come in at the start of the pay range. affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by affirm holdings, inc. (parent company).

CAN base pay range per year: $109,000 - $159,000

affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

Benefits

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

• Health care coverage - affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of affirm at a discount

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in los angeles or san francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, affirm will consider for employment qualified applicants with arrest and conviction records.

By clicking "Submit Application," you acknowledge that you have read affirm's global candidate privacy notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.