SNAP Case Worker- Holyoke

Commonwealth of Massachusetts; Canada; Hybrid; CAD 89,000 - 122,000; Full time

Job summary

A state government agency is looking for a SNAP Case Worker in Holyoke, Massachusetts. The ideal candidate will assist clients with determining eligibility for nutritional assistance programs and will be responsible for case management activities. Successful candidates will need to exhibit strong communication skills and demonstrate knowledge of applicable regulations. This position offers a competitive salary between $63,790 and $86,873 yearly, with potential hybrid work options.

Benefits

Outstanding employee benefits

Potential hybrid work schedule

Qualifications

• Strong written and verbal communication skills.
• Ability to evaluate and monitor compliance with regulations.
• Experience in case management and assistance services.

Responsibilities

• Assist clients with eligibility determination for assistance programs.
• Conduct interviews and maintain accurate records.
• Perform case management and maintenance tasks.

Skills

Knowledge of English language principles

Basic mathematics

Knowledge of interviewing techniques

Knowledge of referral sources

Education

Two years of experience in relevant fields

Job description

SNAP Case Worker – Holyoke (25000799)

The Department of Transitional Assistance (DTA) is seeking individuals with a passion for human services for the position of Supplemental Nutrition Assistance Program (SNAP) Case Worker. Our ideal candidates will provide exceptional customer service to all DTA clients, in an action-based “first available worker” model that is consistent with DTA’s self‑sufficiency mission. All selected candidates will demonstrate the ability to successfully navigate a fast‑paced work environment.

Our selected candidates will be responsible for completing SNAP eligibility determination‑related activities and helping clients access other services that could stabilize or improve the clients’ situation. They will execute case management and case maintenance activities for a statewide pool of SNAP clients daily.

Duties and Responsibilities

• Assist clients with the determination of initial and ongoing eligibility for transitional assistance programs and employment services.
• Perform all SNAP casework in an action‑based “first available worker” process, through assigned queues.
• Ensure all assigned tasks are accurate and completed to the furthest point of completion.
• Conduct interactive interviews; utilize the agency’s PC‑based eligibility system to obtain and verify client information.
• Perform all tasks related to case maintenance and case management, including assisting with additional assistance for benefits referrals to other state agencies, health‑care providers, and other resources to support individuals and families as necessary.
• Prepare and deliver explanations of eligibility decisions.
• Evaluate and monitor client cases to ensure compliance with applicable rules, regulations and guidelines.

Required Qualifications

• Knowledge of the principles and correct usage of the English language involved in writing narratives, including grammar, spelling, sentence structure, word meaning and punctuation.
• Knowledge of basic mathematics.
• Knowledge of interviewing techniques.
• Knowledge of referral sources available for providing services to clients, including available community support and social services resources.

Preferred Qualifications

• Ability to prioritize and organize several tasks.
• Ability to read, interpret, apply and explain the provisions of the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing agency operations and assigned unit activities.
• Ability to gather information in accordance with established procedures, through questioning and observing individuals and by examining records and documents.
• Strong oral and written abilities to communicate with others, maintain accurate records, and use discretion in handling confidential information; ability to write concisely with a clear expression of thoughts and the development of ideas in logical sequence.
• Ability to determine the applicability of client data, to draw conclusions and make appropriate recommendations.
• Ability to establish and maintain harmonious working relationships with others in a team setting and function successfully in group situations.
• Ability to understand persons from different ethnic, cultural and/or economic backgrounds and demonstrate empathy toward those with physical and/or emotional stress while maintaining a calm manner in stressful and/or emergency situations.
• Ability to work under adverse conditions.
• Ability to use personal computer (PC)‑based systems and applications.
• Given the population served, bilingual or multilingual fluency.

To Apply

Please upload both your Resume and Cover Letter. First consideration will be given to those applicants who apply within the first 14 days.

About the Department of Transitional Assistance

The Department of Transitional Assistance (DTA) assists and empowers low‑income individuals and families to meet their basic needs, improve their quality of life, and achieve long‑term economic self‑sufficiency. The Department serves 1 in 9 people in the state with food and economic assistance and opportunities to find jobs and further their training. The Department’s 1,600+ staff help clients by processing benefits, connecting clients with resources, ensuring programs are operating well, providing legal counsel, developing policy, and holding fair hearings.

Minimum Entrance Requirements

At least two years of full‑time, or equivalent part‑time, professional or paraprofessional experience in social work or social casework, claims adjudication, job placement, recruitment, employment counseling, vocational or rehabilitation counseling, credit investigation, educational counseling, legal advocacy, or legal counseling.

Education / Licensure / Certifications

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

Licenses

Based on assignment, travel may be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Class D Motor Vehicle Operator’s license or the equivalent from another state.

Salary

63,790.48 – 86,873.02 Yearly.

Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

EEO Statement

An Equal Opportunity /Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self‑select out of opportunities if they don’t meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Location and Travel

Primary Location: United States – Massachusetts – Holyoke: 72‑100 Front Street. Potentially Eligible for a Hybrid Work Schedule: Yes.

Contact

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4. For Diversity, Equity and Inclusion questions or accommodations, contact Diversity Officer / ADA Coordinator: Robert Arnau ([e-mail] 8572748824).