Slot Floor Supervisor — Lead with Rock-Star Service

Hard Rock Hotels; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join the vibrant team at Hard Rock Hotel & Casino Ottawa, where you will lead a dedicated team to deliver exceptional customer service on the gaming floor. In this management role, you will oversee operations, ensure compliance with regulations, and create memorable experiences for patrons. The ideal candidate will have strong managerial skills, relevant education, and experience in a fast-paced environment.

Qualifications

• Post-secondary education in a relevant field.
• One or more years in a leadership role.
• Familiarity with a high-volume, fast-paced environment.

Responsibilities

• Create memorable experiences by resolving patron issues.
• Supervise staff and handle jackpot payouts.
• Ensure compliance with AGCO regulations.

Skills

Managerial skills

Organizational skills

Interpersonal skills

Analytical skills

Problem-solving skills

Communication skills

Education

Post-secondary education in a relevant field

Tools

Computer software

Job description

Join the vibrant team at Hard Rock Hotel & Casino Ottawa, where you will lead a dedicated team to deliver exceptional customer service on the gaming floor. In this management role, you will oversee operations, ensure compliance with regulations, and create memorable experiences for patrons. The ideal candidate will have strong managerial skills, relevant education, and experience in a fast-paced environment.