Skywalk Supervisor Jasper Columbia Icefield

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading tourism company is seeking a Skywalk Supervisor in Jasper, Alberta. This role involves leading a team to ensure exceptional guest experiences while overseeing daily operations in the stunning Canadian Rockies. Candidates should have previous leadership experience in hospitality or tourism, strong communication skills, and a passion for guest service. The position offers competitive pay and various employee perks, including discounts on hotel stays and access to wellness resources.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays and dining

Access to subsidised mental health resources

Qualifications

• Previous leadership or supervisory experience in hospitality, tourism, guiding, or outdoor settings.
• Strong communication, conflict-resolution, and interpersonal skills.
• Comfortable working outdoors in varying weather conditions.

Responsibilities

• Lead and support the Skywalk team to ensure exceptional guest experience.
• Oversee daily operations and team management at the Skywalk.
• Implement standard operating procedures and improve operational processes.

Skills

Leadership experience

Communication skills

Conflict resolution

Organization skills

Guest service orientation

Problem-solving

Ability to thrive in a fast-paced environment

Multilingual skills

Education

Class 5 Canadian driver’s licence

Standard First-Aid or higher

Job description

Skywalk Supervisor Jasper Columbia Icefield

Pursuit Collection Jasper, AB – $21 an hour – Full‑time

Pay: $21 per hour • Job type: Full‑time • Location: Jasper, Alberta

At Pursuit, we offer more than just a place to visit; we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world‑class attractions, distinctive lodges, restaurants, retail, and transportation services designed to highlight the unique beauty of each location. Friend‑laced faces, thoughtful amenities, and delightful details make every visit personal and unforgettable.

Responsibilities

Key leadership role to uphold hospitality excellence and standards at this iconic attraction in the Canadian Rockies. Lead, support and encourage the Interpretive Guides and Team Leads, ensuring that each member of the Skywalk team provides an interactive and professional guest experience, aiming above and beyond our guests’ expectations. Oversee the daily running, opening and closing of the Skywalk operation in addition to training, scheduling, guest flow, tour organization, team motivation, recognition and performance management duties. Ensure a memorable and positive experience for all by implementing and delivering the standard operating policies and procedures and dealing with guest escalations as required. Uphold high standards of cleanliness, safety and maintenance at the Skywalk. Lead team briefings, share management updates, foster two‑way communication for team culture and respect. Continuous improvement – provide feedback and proactively implement ideas for improvements for guests, staff and operational processes. Provide support to Interpretive Guides with program knowledge and answer guest questions. Work closely with other departments to ensure smooth operations and respond to guest reviews in a professional manner. Assist the Skywalk Manager with additional tasks and other duties as assigned.

Required Skills & Qualifications

• Passion for making a difference for each guest and employee.
• Previous leadership or supervisory experience in hospitality, tourism, guiding or outdoor settings.
• Organization, administrative and time‑management skills.
• Strong communication, conflict‑resolution, and interpersonal skills, including radio communications.
• Guest service‑oriented mindset and passion for coaching and developing a team.
• Ability to think on the fly and outside the box to solve problems with a positive attitude.
• Ability to thrive, make decisions and lead independently in a fast‑paced, high‑pressure environment.
• Comfortable working on feet for extended periods in an outdoor environment; prepared for all weather conditions.
• Experience guiding an asset.
• Mature, energetic, proactive and dependable leadership presence.
• Class 5 Canadian driver’s licence (clean abstract).
• Multilingual skills are an asset.
• Standard First‑Aid or higher is an asset.
• Must meet Pursuit grooming and appearance standards.

Pursuit Perks

• Join an inclusive, global team and make life‑long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Discounts on hotel stays, dining and retail.
• Access to subsidised mental health and wellness resources.

Equal Employment Opportunities

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognising that they serve as catalysts for creativity and innovation.

If you cannot apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.