Shop Service Coordinator

PrairieCoast Equipment; Dawson Creek; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading equipment dealership in Dawson Creek is seeking a Shop Service Coordinator to support daily operations within the Service Department. This role emphasizes generating business and ensuring high customer satisfaction while coordinating service work. The ideal candidate should have experience in service coordination and possess strong communication and problem-solving skills. A competitive compensation package and benefits are offered, making this an exciting opportunity for a driven individual looking to join a dynamic team.

Benefits

Competitive compensation package

Wide range of health benefits

Opportunity to participate in ownership

Referral bonus program

Annual sick pay allowance

Qualifications

• Previous experience in service coordination, service writing, or customer service.
• Knowledge of agricultural equipment is an asset.
• Excellent communication and problem-solving skills.

Responsibilities

• Support daily operations of the Service Department.
• Generate business and maintain customer satisfaction.
• Manage financial accountability and collections.

Skills

Service coordination

Customer service

Sales or business development

Communication skills

Organizational skills

Problem-solving skills

Proficiency in dealership management systems

Job description

Job Title: Shop Service Coordinator

Location: Dawson Creek

Job Type: Full Time

Wage Range: The hourly wage for this role is typically $21.25 - $40.25 and represents a range across all of PrairieCoast’s BC and Alberta locations. It is influenced by various factors, including job-related skills, experience, relevant training, and work location.

In compliance with the BC provincial government mandates, we are incorporating broad wage ranges into this posting to adhere to the wage transparency requirements.

PrairieCoast equipment is a top performing John Deere dealership with 11 locations throughout Northern Alberta and British Columbia. Our employees are the backbone to our success and our most important resource. A significant portion of PrairieCoast equipment is owned by employees and we offer a RRSP and TFSA eligible Employee Share Ownership Plan.

We are committed to better serve our customers by providing premier products, superior service, and by embracing and utilizing technology. We value integrity, innovation, and passion.

Noteworthy Awards

• One of Canada’s Best Managed Companies™ each year since 2013
• One of Canada's Top Small & Medium Employers™ 2020, 2021 and 2022
• Recognition by John Deere as a top performing dealer in North America

We Offer

• A competitive compensation package with performance-based bonus opportunities
• Benefits that include a wide range of extended health benefits, travel insurance, prescriptions, dental, life, disability, and critical illness
• Opportunity to participate in Ownership of the company
• A referral bonus program
• Annual sick pay allowance
• Employee company and vendor discount programs
• Employee Assistance program
• Peer recognition program
• Strong focus on training and leadership development
• Company contests and team building events
• The opportunity to interact with leaders of the company

We Support

Every person and every task creates the bigger picture that is PrairieCoast equipment.

We Celebrate

Our people are what make our world go round – and we love celebrating their achievements.

We're Ambitious

From the field to the desk, we are constantly challenging ourselves to be the best we can be.

We're Committed

Our employees have the opportunity to invest in PrairieCoast. A significant portion is employee owned.

As a Shop Service Coordinator You Will

Play a vital role in supporting the daily operations of the Service Department with a strong emphasis on generating business, maintaining customer satisfaction, and ensuring timely collection of service revenue. This position helps drive profitability by coordinating service work, promoting maintenance programs, and managing financial follow-up for equipment repairs and service contracts.

The Ideal Candidate Will Have

• Previous experience in service coordination, service writing, or customer service.
• Knowledge of agricultural equipment, components, and repair processes is an asset.
• Strong background in sales or business development within a service environment.
• Excellent communication, organization, and problem-solving skills.
• Proficiency in dealership management systems (DMS), service scheduling, and billing software.
• Ability to manage collections and maintain financial accountability.
• Valid driver’s license.

We’ve built a solid team that is the driving force of our success. Are you ready to join us?