Shift Lead - Customer Experience & Store Ops

Starbucks; Saskatoon; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading coffeehouse chain in Canada is seeking a Shift Supervisor to assist in executing store operations and to lead the team in providing exceptional customer service. The role requires strong interpersonal skills, the ability to direct others, and effective communication. The ideal candidate will have prior customer service experience in retail or restaurant environments. Join a company that values diversity and is committed to creating a welcoming workplace for all employees.

Responsibilities

• Assist the store manager in executing store operations.
• Lead team by deploying partners and delegating tasks.
• Deliver legendary customer service with a customer-first attitude.
• Anticipate needs and respond to customer cues effectively.
• Ensure operational policies and procedures are followed.

Skills

Customer service experience

Effective oral communication

Strong interpersonal skills

Ability to work as part of a team

Ability to learn quickly

Retail environment knowledge

Job description

A leading coffeehouse chain in Canada is seeking a Shift Supervisor to assist in executing store operations and to lead the team in providing exceptional customer service. The role requires strong interpersonal skills, the ability to direct others, and effective communication. The ideal candidate will have prior customer service experience in retail or restaurant environments. Join a company that values diversity and is committed to creating a welcoming workplace for all employees.