Shift Lead - Customer Experience & Store Ops

Starbucks; London; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading coffeehouse chain in Ontario is looking for a Shift Supervisor to assist the store manager in operations and lead a team during scheduled shifts. Responsibilities include providing exceptional customer service, ensuring operational excellence, and modeling company values. This role requires customer service experience and strong interpersonal skills. Join a company renowned for maintaining a great workplace culture.

Qualifications

• Customer service experience in a retail or restaurant environment.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Deploy partners and delegate tasks to create the customer experience.
• Model and act in accordance with company guiding principles.

Skills

Customer service experience

Effective oral communication skills

Ability to work as part of a team

Strong interpersonal skills

Ability to learn quickly

Knowledge of the retail environment

Job description

A leading coffeehouse chain in Ontario is looking for a Shift Supervisor to assist the store manager in operations and lead a team during scheduled shifts. Responsibilities include providing exceptional customer service, ensuring operational excellence, and modeling company values. This role requires customer service experience and strong interpersonal skills. Join a company renowned for maintaining a great workplace culture.