Shift Lead - Customer Experience & Store Ops

Starbucks; Kelowna; On-site; CAD 38,000 - 45,000; Full time

Job summary

A leading coffee company is seeking a Shift Supervisor in Kelowna, Canada, to assist the store manager and lead the team in delivering exceptional customer service. Responsibilities include managing daily operations, training staff, and ensuring compliance with operational policies. Candidates should have strong customer service experience, leadership skills, and a collaborative spirit. Join this reputable company known for its supportive workplace culture.

Qualifications

• Must have customer service experience in a retail or restaurant environment.
• Ability to learn quickly and direct other partners.
• Effective communication and interpersonal skills are essential.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Model and act in accordance with Starbucks guiding principles.
• Deliver legendary customer service to all customers.

Skills

Customer service experience

Ability to direct the work of others

Effective oral communication skills

Strong interpersonal skills

Ability to work as part of a team

Job description

A leading coffee company is seeking a Shift Supervisor in Kelowna, Canada, to assist the store manager and lead the team in delivering exceptional customer service. Responsibilities include managing daily operations, training staff, and ensuring compliance with operational policies. Candidates should have strong customer service experience, leadership skills, and a collaborative spirit. Join this reputable company known for its supportive workplace culture.